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Customer Service Representative
Job in
Plainfield, Hendricks County, Indiana, 46768, USA
Listed on 2026-08-30
Listing for:
Rhenus SE & Co. KG
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
- Serve as the primary point of contact for assigned customer accounts, providing timely, professional, and solutions-focused support.
- Respond to customer inquiries promptly, communicate shipment or operational updates, and proactively manage customer expectations.
- Coordinate closely with warehouse operations to resolve service issues, investigate discrepancies, and ensure customer requirements are met.
- Take ownership of customer concerns through resolution, escalating issues to management when appropriate.
- Track customer requests, value-added services, and operational activities while maintaining accurate documentation and shared records.
- Coordinate weekly billing activities with the Finance team to ensure timely invoices, resolve billing discrepancies, and support the weekly billing cycle.
- Assist with customer claims by gathering documentation, maintaining claim records, and supporting investigations alongside the operations team.
- Prepare and maintain customer reports, KPI trackers, meeting minutes, contracts, and operational documentation using Microsoft Excel and shared file systems.
- Participate in regular customer meetings and internal operational reviews, providing updates and supporting continuous improvement initiatives.
- Maintain accurate customer information within warehouse management systems and internal databases.
- Collaborate with cross-functional teams to ensure service expectations, contractual commitments, and customer deliverables are consistently achieved.
- Promote a safe, organized, and customer-focused work environment while demonstrating Rhenus values in daily interactions.
- Perform other duties and special projects as assigned.
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