Academic Support Associate

Job Title:

Academic Support Associate

Location:

Indianapolis - Plainfield, INClassification:
Part-Time (Shifts as assigned up to 28 hours per week)
Pay Rate: $15.00/hourly

Reports To:

Director of Satellite Operations and Plainfield Site Manager

Who We Are:

Ivy Tech is Indiana’s community college and workforce engine, delivering: high-quality learning experiences that propel Indiana’s communities, measurable economic return, excellence in teaching, and industry-aligned credentials of value, empowering every learner to achieve lifelong success.

Our Values:

Empathy:
We lead with care and connectivity, ensuring we meet our students where they are.

Integrity:
We act responsibly and ethically in the best interest of our students, employees, partners, institution, and the State.

Agility:
We move with purpose and adapt to the evolving needs of our students, employers, and the State.

Impact:
We exist to change lives through quality education. Our work strengthens individuals, families, communities, and the future of Indiana

About the role:

This position provides support primarily to the Plainfield site by answering the phone, greeting and assisting students, staff and visitors, addressing questions, referring to appropriate information sources, and assisting students to find information on Ivy Tech and MyIvy websites.

The position, working under minimal supervision, serves as first point of contact to address day to day operation of building during the shift by identifying and reporting potential problems that may require resolution. The Academic Support Associate also functions to assist faculty and staff with trouble shooting any issues that may arise such as submitting facility or IT help desk tickets, finding a work around solution to meet the immediate need of students or staff, or escalating concerns to building leadership.

The position requires the staff member to be a continuous learner understanding key information about Ivy Tech Community College and Services. As assigned, the staff member completes projects to aid in the effective operation of the department. Includes general office tasks involving frequent public contact and frequent computer use.

MAJOR RESPONSIBILITIES The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Greet visitors, students, faculty/staff and community members as first point of contact.

Respond to requests for information as first point of contact via phone call or walk-in needs.

Assist students with completing enrollment steps for admission to college, completing application, online orientation, registering for class, making appointments, answering enrollment steps, and navigating Ivy Tech websites.

Assist with way finding and facility or service needs, including escalation to proper staff member and other duties as assigned.

Demonstrate a strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support student success.

Adjustment of hours including evening and/or weekend work may be required.

Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.

MINIMUM QUALIFICATIONS High School Diploma or GED Excellent communication and organizational skills

Computer proficiency

Ability to handle difficult situations to reach positive solutions

Must be able to walk around office and classroom environments

Ability to make decisions independently in order to serve students and faculty/staff

Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students…