Part-Time Technical Assistant; Hendricks

Technical Assistant

The Technical Assistant is responsible for assisting the Manager of Support Services (MSS) with the day-to-day duties associated with the Hendricks County 911 (HC911) technical systems, such as radio programming, computer aided dispatch, and updating databases.

Duties include, but are not limited to:

• Assists with equipment technical needs associated with the Hoosier SAFE-T Public Safety 800 MHz P25 trunked radio systems of Hendricks County
• Assists with the testing, updating, use of software, mobile and handheld radios associated with public safety (Fire/Law/EMS).
• Assists various departments using the Public Safety Radio System, such as law enforcement and fire departments and other County departments, including coordinating activities assigned to perform with those agencies.
• Consults with other HC911 staff, technical personnel of local governments, and has direct contact with vendors.
• Assists with maintaining computer databases of radio users and their appropriate radio identifiers by working with agencies to obtain current information and entering data into related systems.
• Assists HC911 Staff with inventory and maintenance coordination of HC911 assets.
• Maintains awareness of new trends and advances in the field; attends workshops and training sessions as appropriate.
• In coordination with the MSS, suggests radio system enhancements with a focus on improving officer and firefighter safety.
• Assists with maintaining the integrity of all encryption keys utilized in Hendricks County when programming keys into radios, keeping record of all activities involving encryption key programming.
• Assists with programming templates into radios, radio updates, and radio management software job processing as assigned.
• Assists with technical support to include but not limited to alignment of radios and radio troubleshooting.
• Assists with GIS and CAD programming as assigned.
• Respond to support requests via ticketing system as assigned.
• Attend meetings as assigned.
• Performs related duties as assigned.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Town-related

Competencies:

To perform this job successfully, all employees working in the Town should demonstrate the following competencies:

• Teamwork and Collaboration
  - Gets along with and maintains positive relationships with coworkers. Is willing to help with all types of work, no matter how big or small the task. Asks for and listens to coworkers' feedback; incorporates feedback into revised processes. Positively reinforces team members for their contributions and accomplishments. Admits mistakes when they occur, learns from them, and enables others to do the same.
• Service to Citizens
  - Always represents the Town of Plainfield well; maintains personal accountability and ownership for customer service. Lets customers know that he/she is willing to work with them to meet their needs. Follows up to ensure that requests and concerns are resolved. Understands customer problems and needs; quickly and effectively solves customer problems. Does more than what is normally required to resolve customer concerns.
• Professionalism
  - Demonstrates professionalism in appearance and actions. Maintains timely, personable, and effective communications with citizens and the general public, and local or intergovernmental contacts and neighboring community leaders. Demonstrates flexibility and a positive attitude when change occurs. Does not participate in conversations or actions that are disrespectful to others. Uses Town resources and assets wisely, efficiently, and according to Town policy.
• Dependability
  - Attends work as scheduled; follows the attendance policy and informs his/her manager of absences in advance. Accepts assignments willingly and can be counted on to complete…