Operations Manager - Logistics

Responsibilities

• Lead, coach, and develop a high-performing warehouse team, providing ongoing guidance, performance feedback, and growth opportunities to foster a positive and engaged workforce
• Oversee daily warehouse operations including inbound receiving, put-away, pick, pack, and ship functions to ensure smooth and efficient execution
• Monitor and manage key performance indicators across quality assurance, inventory control, space utilization, and floor productivity to drive consistent results
• Manage labor costs and operational expenses, implementing cost‑saving initiatives while maintaining service quality and customer satisfaction
• Ensure all orders are processed and fulfilled accurately and on time, in accordance with contracted service levels and client expectations
• Develop, implement, and sustain standard operating procedures that support operational goals and meet contractual customer requirements
• Partner with leadership to identify opportunities for process improvement and implement best practices rooted in continuous improvement methodologies
• Identify operational errors and inefficiencies, conduct root cause analysis, and sustain corrective actions to prevent recurrence
• Leverage WMS and operational data to monitor workflow, identify bottlenecks, and make informed decisions that improve throughput and accuracy
• Support the recruitment, onboarding, and training of new staff, ensuring alignment with operational requirements and budgetary thresholds
• Collaborate cross-functionally with customer service and other internal teams to ensure seamless communication and execution of client requirements
• Maintain a clean, safe, and compliant work environment by establishing, enforcing, and continuously improving health and safety standards
• Drive a culture of accountability and performance by setting clear expectations, recognizing achievements, and addressing gaps constructively
• Champion our organizational values and culture in every aspect of daily operations, always leading by example