Process Team Leader

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life‑changing medicines, strengthen how health is understood and managed, and support the communities we serve.

This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

The Process Team Leader – North American Logistics Operations (NALO) is a mid‑level managerial role responsible for the integrated leadership of two to three Process Teams at the Plainfield Distribution Center (PDC). Reporting to the Associate Director – Operations, this role holds direct accountability for the performance, development, and operational effectiveness of its assigned teams, spanning Supervisors, Process Engineers, and Coordinator / Planners.

The role operates at a level above day‑to‑day supervision, focused on building team capability, removing systemic barriers, and driving competitive, compliant, and safe distribution performance across NALO.

• Champion a safety‑first culture across all assigned Process Teams — ensuring safe work practices, immediate reporting and thorough investigation of all potential injuries, and full compliance with applicable HSE regulatory commitments — while driving step‑change improvement from compliance‑based to values‑based safety ownership and holding supervisors accountable for safety within their teams.
• Ensure all warehouse activities are compliant with cGMP requirements, Global Quality Standards, DSCSA regulations, and all applicable quality regulatory commitments — overseeing investigation of deviations and effective countermeasures using structured problem‑solving (A3 Thinking, Root Cause Analysis, FMEA), maintaining GMP quality plan items, ensuring data integrity and good documentation practices, and engaging technical resources or escalating when issues exceed team capability.
• Ensure that all team members are knowledgeable of and consistently follow the security requirements defined in facility SOPs.
• Own the operational performance of two to three Process Teams — meeting customer service commitments (right product, right patient, right time), ensuring sufficient space, people, and equipment capacity for current and future volumes, monitoring team‑level safety, quality, delivery, and cost metrics, partnering with Coordinator / Planners on order flow and capacity, and replicating distribution best practices to drive consistent, competitive performance.
• Ensure budget commitments are met across all assigned Process Teams, develop and drive productivity improvement initiatives for the distribution centers, and ensure team members understand process economics and the financial impact of their decisions on the NALO site scorecard.
• Provide direct leadership, coaching, and performance management to Supervisors, Process Engineers, and Coordinator / Planners — conducting performance check‑ins and development plans, recognizing and rewarding strong performance, building supervisory capability at every level, and developing confidence, accountability, and independence across the teams.
• Lead Process Teams through capability planning — systematically identifying current and future skill, technical, and leadership gaps and establishing concrete plans to close them through training, cross‑training, development, or talent acquisition — and partner with the training department and HRBP to ensure appropriate curricula, succession depth, and workforce alignment with NALO strategy.
• Drive a culture of continuous improvement and structured problem‑solving — ensuring teams consistently apply Lean principles and CI tools, owning and sponsoring key improvement initiatives, removing organizational barriers, leading data analytics reviews and team‑level metrics, and ensuring teams contribute to and…