Director of Customer Success - Plainfield

Director of Customer Success - Plainfield, IN

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It's a journey on which you rise.

The Customer Success Director provides visionary leadership for the Contract Logistics Customer Success organization within a designated industry or region. This role is accountable not only for retaining and expanding strategic customer accounts, but also for proactively identifying, pursuing, and securing new business opportunities for existing customers that fuel long-term, profitable growth. The Director builds and sustains C-suite level relationships, drives operational excellence, ensures financial performance across assigned accounts, and champions a high-performance culture.

Success in this role requires a leader who thrives in a fast-paced, competitive environment and consistently delivers measurable commercial results.

• Strategic Growth & Revenue Expansion:
  Serve as the executive owner for designated accounts, accountable for retention, renewal, and expansion of revenue, contract value, and service scope. Lead and execute proactive account growth strategies, uncover and advance expansion opportunities, and close incremental business that fuels revenue growth, deepens customer engagement, and solidifies long-term relationships. Partner with internal stakeholders to create and execute aggressive growth plans, including new service launches, cross-selling, and regional/global account expansion.
  
  Lead executive-level pursuits, pricing strategy, commercial negotiations, and contract structuring to secure sustainable, high-margin wins. Monitor market dynamics, customer investments, and competitive positioning to strategically capitalize on emerging opportunities.
• Customer Leadership & Advocacy:
  Maintain and elevate executive relationships, ensuring continuous alignment with evolving customer priorities and strategic initiatives. Serve as the senior escalation point to resolve issues and protect business continuity and customer trust. Lead executive business reviews, strategic roadmap conversations, and multi-year account planning.
• Operational & Financial Excellence:
  Ensure operational execution meets or exceeds SLAs, cost objectives, and continuous improvement targets. Drive data-based decision making; rigorously track KPIs across retention, growth, profitability, and customer satisfaction.
• Leadership & Organizational Development:
  Lead, develop, and inspire a high-performing customer success team capable of supporting aggressive growth objectives. Build a culture of accountability, commercial acumen, customer advocacy, and operational excellence. Mentor and prepare future leaders; ensure talent development, capability expansion, and succession planning.

Education & Experience:

Bachelor's degree in Business, Sales, Supply Chain, Logistics, or a related field (or equivalent work experience) 10+ years in customer success, commercial operations, or strategic account leadership within logistics or a related industry. Proven track record of winning new business, expanding strategic accounts, and exceeding multi-million-dollar growth targets. Demonstrated ability to lead and scale multi-level teams across complex, global environments. Extensive experience leading high-value contract negotiations, shaping solutions and strategic pricing models, and mitigating commercial risk to optimize profitability and customer success.

Skills & Attributes:
Exceptional executive communication and negotiation skills. High-level strategic thinker with strong commercial instincts and business acumen. Ability to influence senior stakeholders, drive strategic decisions, and operate under pressure. Entrepreneurial mindset and relentless drive for growth, innovation, and competitive advantage.

Travel:
Travel approximately 25% or as required to support customer and growth objectives.

With a…