Sr. Operations Manager

Job :  |  Services LLC

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met. The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC).

This position requires a strategic leader who can balance operational excellence with team development while driving results across all areas of the facility.

• Lead the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency and enable the FC to consistently achieve and surpass business objectives.
• Ensure overall performance of either Inbound or Outbound operations, including safety, quality, customer experience, and performance metrics.
• Set and clarify requirements and expectations for Operations and Area Managers, measure performance, provide feedback, and hold them accountable for their and their departments’ results.
• Sourcing and nurturing ideas from Operations and Area Managers and converting them into improvement plans for the functional area.
• Take proactive steps to ensure best practices are shared across all departments, shifts, and across the network.
• Work closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to secure support and resources for projects and initiatives, and to provide needed support for other staff initiatives.
• Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable the functional area and ultimately the FC to meet and exceed the business plan.

• Lift and move totes up to 49 pounds each.
• Perform regular bending, lifting, stretching, and reaching both below the waist and above the head.
• Walk around the FC with great frequency; FCs are over a quarter mile in length.
• Stand and/or walk an average of 5 miles daily.
• Work in construction/distribution environments that may be noisy, unlit, unheated, and not air‑conditioned.
• Access all areas of the building—ascending and descending ladders, stairs, and gangways safely and without limitation.

• Work flexible hours as business demands, including overnight, weekends and holidays.
• 7+ years direct management experience with a salaried workforce in a manufacturing, production, or distribution environment.
• Prior experience with performance metrics, process improvement, and Lean techniques.

• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long-term career development through assignments in multiple FCs across the nation.
• Experience with a contingent workforce during peak seasons.
• Bachelor's degree in Engineering, Operations or a related field; MBA preferred.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at .

USA, IN, Plainfield -  -  USD annually