Team Lead - Outbound Operations

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Full-time Plainfield, IN, US

The Outbound Team Lead contributes to meeting Langham goals of exceptional customer service, quality, process improvement, and profitability by ensuring that all designated finished good items and quantity of items are correctly picked, packed, and shipped according to client specifications, eliminating errors and claims. The Lead is a direct link between the associates and the supervisor, distributing daily work orders, ensuring orders are correctly completed and recorded, and ensuring that shipments get out according to schedule.

The Lead ensures productivity and quality goals are met on a daily, weekly, and monthly basis, maximizing productivity and efficiency through the use of RF guns and cross training. This position will assist and/or lead training efforts for new hires within their department and cross train veterans in other functions; and is charged with planning for adequate manpower to meet daily schedules and appropriately matching associate skills with duties of the job.

The Outbound Lead delegates investigation of problems, such as mispicks, packing errors, QC findings, pallet load discrepancies, and quantity variances. The Outbound Lead also ensures that all work is done according to safety and security guidelines, with particular attention to guidelines regarding hazardous materials and those mandated by the Department of Homeland Security.

Key Outcomes Expected

All Warehouse Associates ,regardlessofassignedareaorduties,are expected to:

• Operate all equipment, machinery, forklifts, etc., in an efficient, safe, and productive manner;
• Work according to customer orders and specifications;
• Meet established quality and productivity metrics;
• Make daily checks and provide basic maintenance on machines as assigned;
• Keep work areas neat and clean.
• Communicatewiththecustomertotakecareofinaccuraciesinshipments.
• Ensureinventoryaccuracybyenteringmaterialintodatabase,ideally,viatheuseofanRFgun.
• Provides direct assistance to the Supervisor by helping assign workloads and expedite workflow
• Ensure quality checks are made at the appropriate stages of receiving and put away
• Effectively perform basic lead responsibilities of coaching, training, performance.
• Ensure a team environment in the warehouse; cross train all employees in the department.
• Identify and make arrangements for appropriate manpower needs on a daily basis and get approval from the Supervisor to issue overtime requirements as needed.
• Prepare daily work schedules and issue written and oral instructions, ensuring that orders (pick tickets) are distributed in a timely manner.
• Assign daily tasks as appropriate based on individual team member skills (i.e. picking, driving, banding, QC, cycle counts, receiving, put away, etc.).
• Maximize efficiency through the use of RF guns in all areas (where appropriate)
• Assist employees with work process problems
• Monitor warehouse associates’ productivity and make adjustments as needed.
• Ensure hand-picked orders are correctly picked and packed and ready for shipment (generally UPS or Fed Ex)
  • Using the pick tickets, hand pick and pack boxes and prepare for shipping.
  • Qualitycheckallpartsagainstpartnumbersandprintedorderstoensureaccuracy.
  • Packitemsintothemostappropriatesizedbox.
  • Seal boxes and prepare for shipping.

Critical

Skills and Abilities

• Demonstrates ability to verbally and/or visually communicate with others
• Able to read, interpret and use forms and other visual instructions in order to perform required work
• Demonstrate effective verbal, written and interpersonal communication skills
• Proactive in…