Short Term Ticket Operations & Accreditation Internship

Position: 2026 Short Term Ticket Operations & Accreditation Internship
Position Timeframe: 5 days per week, March 30, 2026, through July 29, 2026
What you can expect:

This position assists with all aspects of the ticket, credential and overall admission operation for various USGA Championships. The duties of this role include leading customer service efforts, production of credentials, group ticket sales and reporting. Those within this role assist with all ticket administration duties, learn ticket strategies, and focus on providing extraordinary service to enhance the guest experience. This internship requires traveling to various USGA Championships for extended periods of time, including but not limited to the U.S. Open, U.S. Women's Open and U.S. Senior Open.

When on-site, this role requires managing admissions gates and hospitality venues for extended periods of time to enforce admissions policies and assist with entry procedures. You will also assist in box office operations including selling tickets, resolution, access control and will-call.
This is a paid internship running 5 days a week, from 9am - 4pm from the end of March 2026 through July 2026. This position is conducted in a hybrid workspace in Liberty Corner, NJ with travel required on-site for various 2026 USGA Championships. Employees are required to be in the office at least 3 days per week. For this role, candidates who are actively enrolled in college may begin the position remotely until the semester concludes.

While working remotely, interns must consistently work a minimum of 10 hours each week. Interns are required to join the team in the New Jersey office on a hybrid schedule immediately upon completion of the college semester.
Anticipated travel is approximately 40 days between May, June and July. Hours and days will increase while on-site at USGA Championships, including evening and weekends.
What you'll do:

Serve as the point of contact for mobile ticket resolution for various groups including general fans, USGA staff, hospitality clients, players, volunteers and vendors
Learn the Seat Geek ticketing platform. Duties will include investigating purchases and assisting with account questions by mastering the Unify platform. You may also assist with the creation of ticket offers within the platform.
Learn Freshworks, our customer service platform. Duties will include updating chatbot information, answering mobile ticket questions including but not limited to transferring, upgrading, and resale assistance. You must be comfortable responding to inquiries via email, phone and chat in a timely manner
Create public resources including tutorials and guides, knowledgebase articles, and FAQs
Produce and maintain accurate records, lists and reports surrounding various topics such as ticket utilization, scanning data, and customer service volume
Participate in group sales efforts, working directly with bulk ticket buyers.
Learn the credential platform, Accredit Solutions, to assign access codes, approve headshot photos, and produce credentials
While on-site, sell tickets at box offices and distribute credentials at will-call with a strong focus in customer interaction, ticket resolution and access control
Work closely with other departments including marketing, championship administration and operations, and hospitality to provide fan feedback and drive guest experience
Manage gate operations while on-site, upholding USGA policies and working in tandem with security, volunteers and vendors
Able to work long hours, nights and/or weekends as necessary for weeks at a time
Travel will primarily be during the months of May, June and early July

Internship Pay:

$17.00/hr + overtime (Liberty Corner, NJ)

Where you'll be:
This role will be based at our Liberty Corner, NJ campus on a hybrid schedule. Employees are expected to spend 3 days per week working in the office, between Monday - Thursday. Please note that housing is not provided for interns in the NJ office.

Extensive travel is required during Championship weeks in May, June and early July. When traveling on-site, team members will surpass 70+ hours per Championship week. Travel may be continuous for multiple weeks, including weekends and holiday.
What You Bring to the USGA:

Familiarity with live events, ticketing, customer service and/or operations
Enthusiast about bringing new ideas to the team
Proficiency in Microsoft Office. Expertise in Excel and reporting is a plus
Strong customer service skills in addition to being a vocal communicator with clear and professional phone manners
Evidence of written communication skills, with ability to collect, analyze and relay information in a detailed manner
Ability to work independently and in a close team setting for a long period of time
Organized and detail oriented
Ability to multitask and work in a fast-paced environment at a consistent, efficient pace
Shows situational management and can assist with guests while under pressure and maintaining a calm demeanor
Golf knowledge a plus