Customer Support Associate, DEACON

About this role:

The Customer Support Associate, DEACON will support incoming support questions for the Moisture Meter, GS3 and DEACON product lines. They will walk customers through account setup, feature usage, and troubleshooting problems. Working alongside Customer Success specialists and engineering they will escalate support or technical issues. They will test incoming hardware for QC standards during receiving, or test return warranty products for defects.
What You'll Do:

Serve as first point contact for technical support questions
Maintain support tickets and customer information in Hubspot CRM
Notify Product and Support leadership of all escalation issues.
Support customers in setting up Moisture Meter, GS3 hardware and DEACON software product
Test all incoming GS3 Product to meet QC standards
Ensure GS3 products are organized and charged prior to shipment
Partner with mailroom team to support the shipment of GS products
Analyze all technical support issues, warranty claims, and work with engineering staff on technical escalations
Document customers interactions and update CRM accuracy
Create internal documentation for change management and incidents.

Where you'll be:

This role is based at the USGA's campus in Liberty Corner, NJ. The position requires an on-site presence 4 days a week. Periodic travel to the Pinehurst, NC campus may be required to support active projects.

Level: Coordinator

Job Location:

Liberty Corner, NJ
Salary Range: $50,000 - $60,000

The annual base salary range for this position is $50,000 - $60,000. This range represents what we reasonably expect to pay as starting base compensation for this role. Compensation is based on several factors that are unique to each candidate, including skill set, depth of experience, and relevant certifications. In addition to your base compensation, the USGA provides competitive benefit offerings for all full-time employees.

What the USGA brings:

Comprehensive medical, dental, and vision benefits, including a zero-contribution medical plan offered for all full-time employees
Retirement plans, with a generous annual contribution from the USGA
Suite of programs to promote physical, emotional, and financial well-being
Generous bank of paid time off, plus the week between Christmas and New Years Day off
Off-site team building events
On-site gym and golf simulator
Professional development opportunities
Learn more about our benefits and culture here