UCaaS Channel Account Manager; Mid-Level

UCaaS Channel Account Manager (Mid-Level)

NJ, South Plainfield NJ |

• Experience: 2.00 - 6.00 years
• Shift Type: EST
• Qualification: MBA
• Location: NJ, South Plainfield NJ
• Mode of Operation: On-site
• Number of Openings: 2

Vitel Global is a highly innovative AI–based UCaaS provider with a strong focus on R&D, employing over 200 developers globally. Innovation drives our go‑to‑market strategy, emphasizing continuous product development and advanced features for SMB to mid‑enterprise markets.

The successful UCaaS Channel Manager is responsible for driving revenue growth and managing client relationships for cloud‑based communication solutions, including voice, video, messaging, and collaboration platforms. This hunting role focuses on recruiting new partners and generating new logos, while becoming a trusted advisor for recruited partners, blending sales, consulting, and customer success to help businesses modernize their communications infrastructure.

• Recruit and maintain relationships with assigned channel partners
• Serve as the primary point of contact for partner inquiries and support

• Train partners on UCaaS & AI‑enabled products, pricing, and competitive positioning
• Assist partners with sales strategies, demos, and proposals

• Work with partners to identify, qualify, and progress sales opportunities
• Help drive partner‑generated pipeline and revenue growth

• Collaborate with internal teams (sales engineers, marketing, operations)
• Support quoting, pricing, and contract processes

• Monitor partner performance and pipeline activity
• Maintain accurate records in Hub Spot

• Stay informed on UCaaS trends, competitors, and industry developments

• Bachelor’s degree (Business, Marketing, Communications, or related field preferred)
• 2–5 years of experience in sales, account management, or customer‑facing roles
• Strong existing relationships with VARs/MSPs/MSSPs or system integrators
• Strong communication and interpersonal skills
• Basic understanding of UCaaS/CCaaS or cloud technology
• Ability to manage multiple priorities and work in a fast‑paced environment

• Experience with Hub Spot
• Exposure to telecom, VoIP, AI, or UCaaS products
• Previous internship or role in sales, partnerships, or customer success

• Relationship building
• Sales and negotiation fundamentals
• Presentation and training skills
• Problem‑solving/Solution selling
• Time management

• Hub Spot
• VoIP
• AI
• UCaaS product
• Sales and presentation skills