Risk Management Intern

Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 350 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leadership of our executives, who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry.

This internshipis designed to provide meaningful, hands-on experience while supporting the daily operations of the Risk Management Department and developing the foundational skills necessary for a career in risk management, insurance, claims, or corporate compliance. This is an on-site internship at our Corporate Office in Plainview, NY.

Department:Risk Management
Reports To: Risk Management Associate and Risk Director
Status: Internship (Part-Time/Full-Time)

The Risk Management Intern provides operational and administrative support to the Risk Management Department by assisting with incident investigations, claims administration, reasonable accommodation requests, litigation support, reporting, and cross-functional coordination. This role offers hands-on exposure to property management risk, insurance, litigation, regulatory compliance, and operational risk management while developing professional skills in a collaborative environment. The intern serves as a key support resource for the department by ensuring timely follow-up with property teams, maintaining accurate documentation, and assisting with departmental projects and reporting.

• Review incoming incident reports for completeness and accuracy.
• Follow up with Regional and Property Managers to obtain missing information, photographs, witness statements, and supporting documentation.
• Assist with gathering facts and organizing claim files prior to Risk Management review.

• Assist in the administration of the Reasonable Accommodation process.
• Review accommodation requests for completeness.
• Coordinate with property teams regarding required documentation.
• Track requests and maintain accurate records within departmental systems.
• Communicate professionally with internal stakeholders throughout the review process.

• Assist with organizing litigation and claim files.
• Coordinate the collection of leases, incident reports, photographs, maintenance records, and other supporting documentation.
• Maintain electronic claim files and ensure documentation is complete.
• Support communication with property teams regarding outstanding claim documentation.

• Prepare claim summaries and management reports.
• Assist with trend analysis and departmental metrics.
• Develop PowerPoint presentations and executive reporting materials.
• Maintain departmental tracking spreadsheets and databases.

• Monitor departmental inboxes and assist with follow-up communications.
• Coordinate with internal departments to obtain information needed for claims and investigations.
• Assist with department projects and process improvement initiatives.
• Support document management and record retention efforts.
• Perform additional administrative duties as assigned.

• Currently pursuing a Bachelor's degree in Risk Management, Business Administration, Finance, Legal Studies, Criminal Justice, Insurance, or a related field.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple assignments in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• High level of professionalism and attention to detail.
• Ability to handle confidential information with discretion.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Outlook.

• Interest in Risk Management, Insurance, Claims, Compliance, or Property Management.
• Experience working with databases or document management systems is a plus.
• Previous internship or administrative experience is preferred but not required.

• Strong attention to detail and organizational skills.
• Ability to analyze information and identify missing documentation.
• Excellent interpersonal and customer service skills.
• Ability to work independently while collaborating effectively with multiple departments.
• Strong follow-up and communication skills.
• Ability to prioritize competing deadlines in a dynamic environment.

This internship provides exposure to:

• Property and casualty claims management
• Incident investigations
• Litigation support and legal document management
• Reasonable accommodation administration
• Risk assessment and mitigation strategies
• Regulatory compliance
• Claims analytics and executive reporting
• Cross-functional collaboration with Operations, Legal, Compliance, and Property Management

• Currently…