Part-Time Member Service Representative​/Personal Banker

Member Service Representative / Personal Banker

• Direct dealing with member and potential members
• Support and promote a successful service/sales culture by identifying the needs of the membership and cross‑selling the appropriate products.
• Efficiently and accurately process transactions (loan payments, transfer of funds)
• Research and resolve member concerns
• Accurately record information
• Efficiently utilize the software system to perform member transactions
• Engage with members to obtain information and explain available services to meet their financial needs.

• Bachelor’s degree or minimum of 18 months of relevant experience in the financial industry or in customer service
• Previous banking or financial services experience
• Desire to provide outstanding member service
• Ability to discuss products and services
• Professional appearance coupled with an enthusiastic, assertive personality
• Self‑motivated
• Strong computer skills
• Excellent communication skills
• Thorough knowledge of negotiable instruments
• Dependable (arrive to work on time as scheduled) with open availability on Fridays, Saturdays and one other day during the week (19 hours total)

• Competitive compensation with paid training
• Engaged managers who value your input, are transparent, and provide coaching for your success
• Professional development with growth opportunities and a supportive learning environment
• Friendly, inviting work culture with social activities that inspire creativity and collaboration
• Retirement benefits, featuring a 401(k) with a generous match
• Employee activity groups that foster a sense of belonging and teamwork
• Tuition reimbursement and school loan repayment plans for full‑time employees
• Gym reimbursement and employee wellness time off to support health and wellness
• Flexible PTO options that include vacation payout and sick time incentive payouts
• Discounts on employee loans to help you create financial success

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities