Manager, Service Ops

Join Otis Elevator as a Maintenance Operations Leader and help drive excellence in service quality and safety for our Plainview, NY, location.

Location: 65 Fairchild Avenue, Plainview, NY 11803, USA

• Ensure field employee safety and quality of service in your territory.
• Plan, organize, and manage service field activities to meet customer needs and company standards.
• Ensure effective and efficient allocation of available resources such as manpower and materials.
• Conduct field education and training with the field workforce.
• Improve efficiencies by managing route schedules and callback rates.
• Provide technical support to field staff, either self‑provided or redirected to experts.
• Authorize repair orders and track completion status.
• Lead change toward better efficiency and communication.

• 5+ years of industry experience (preferred).
• Proven experience working with a team of technicians.
• Leadership experience is essential.
• Experience in the elevator industry is required.
• Excellent communication and leadership skills.
• Ability to thrive in a highly team‑oriented and dynamic environment.
• Strong computer and technology skills, along with business acumen.
• Passion for delivering exceptional customer service.
• Travel within the territory is required; a valid driver’s license is necessary.

• Competitive salary range: $134{,}000 – $160{,}000 (commensurate with experience and qualifications).
• 401(k) plan with generous company match and automatic retirement contribution.
• Comprehensive medical, prescription drug, dental, and vision coverage.
• Paid vacation (three weeks) and company holidays.
• Paid sick leave and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary benefits including legal, pet, home, and auto insurance options.
• Generous parental leave and adoption assistance.
• Tuition reimbursement program.
• Performance bonus opportunities and recognition programs.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at