Senior Field Engineer

Description

About Gen Serve

Gen Serve, LLC is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers across various industries. Established in 1990, Gen Serve has the largest team of EGSA-certified technicians in the Northeast and a growing national footprint. Our strategy focuses on rapid expansion through organic growth and acquisitions, positioning Gen Serve as a one-stop shop for commercial generator and switch gear solutions.

We are looking for a highly experienced Senior Field Engineer with a specialization in switch gear testing and protection systems. This role leads the configuration, testing, and commissioning of low- and medium-voltage systems, including complex paralleling and PLC/HMI-based control systems. You’ll play a key role in ensuring system integrity, supporting field personnel, and training customers.

• Report directly to the Vice President of Systems Integration.
• Create, modify, and approve AutoCAD drawings for system and retrofit designs.
• Modify generator and switch gear controllers and associated wiring.
• Execute complex paralleling switch gear retrofits with and without PLC controls.
• Configure and program protection relays (e.g., SEL, Basler, GE Multilin).
• Develop and modify PLC and HMI programming for automation systems.
• Coordinate with site teams and maintain communication with customers throughout the project lifecycle.
• Support Building Management System (BMS) integration as needed.
• Deliver customer training on advanced system operation and troubleshooting.
• Provide remote support to Field Engineers and Switchgear Technicians.

Qualifications

• Understanding of NETA testing processes and documentation strongly preferred.
• Extensive field experience with low- and medium-voltage switch gear inspection and commissioning.
• Expertise in paralleling switch gear, PLC logic, protection relays, and control systems required.
• Ability to develop and troubleshoot PLC/HMI-based applications in the field.
• Proficient in AutoCAD and electrical system schematics.
• Associate’s degree in Instrumentation Technology (or equivalent);
  Engineering degree preferred.
• Minimum 7 years of relevant experience, or 5 years with an engineering degree.
• Strong communication, mentoring, and documentation skills.
• Demonstrated integrity, safety awareness, and customer-first attitude.

• Competitive salary based on experience
• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off and holiday pay
• Life insurance
  
  Ongoing technical training and professional development

If you’re an expert in switch gear testing and automation who enjoys solving complex field challenges and leading technical excellence, Gen Serve offers a fast-paced, growth-oriented environment with national reach and industry leadership.