Associate Patient Care Coordinator

Overview

At Optum, you'll have the clinical resources, data and support of a global organization behind you to help patients live healthier lives. This role offers an exceptional career with opportunities to contribute new practice ideas and initiatives that could improve care for millions of patients. Caring. Connecting. Growing together.

Long Island Pediatric Ophthalmology and Strabismus, part of Optum, has an immediate opening for an Associate Patient Care Coordinator who is friendly, patient-focused and detail-oriented. The Associate Patient Care Coordinator is responsible for completing set processes and protocols, works cooperatively with all care-team members to support the organization’s mission, deliver excellent customer service, and adhere to Lean processes. The role supports the team in meeting financial, clinical and service goals.

Schedule: Monday through Friday between 8:00 am and 8:00 pm (one night per week until 8:00 pm) and two Saturdays per month between 8:00 am and 4:00 pm. This is a 37.5-hour work week as determined by the supervisor.

Location: 146 Manetto Hill Rd, Plainview, NY 11803

• Obtain accurate and updated patient information, such as name, address, and insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• File, fax and maintain medical records
• Confirm and schedule appointments
• Answer incoming and outgoing telephone calls promptly and courteously
• Follow the Payment Security policy and procedures according to Optum Medical guidelines
• Maintain a work queue list and complete pending actions (e.g., referrals, scheduling appointments)
• Check in and check out patients
• Maintain and manage the front desk in-basket pool
• Perform referral documentation promptly
• Perform follow-up services for patients, such as scheduling specialist and follow-up appointments
• Adhere to standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve team goals
• Work comfortably in a high-paced environment
• Assure continuity of care through scheduling and tracking systems
• Provide effective communication to patients, families, team members and other health care professionals as evidenced by documentation and notes
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and managing the fax server, retrieving/scanning documents and assigning to the electronic chart
• Maintain patient confidentiality and abide by all HIPAA and OSHA requirements
• Perform other duties as assigned

Reasons to consider working for United Health Group include competitive base pay, a full benefits program, performance rewards, and a management team committed to your success. Offerings include:

• Paid time off accrues from the first pay period plus 8 paid holidays
• Medical plan options with Health Spending Account or Health Savings Account
• Dental, vision, life and AD&D insurance, short-term and long-term disability
• 401(k) savings plan, Employee Stock Purchase Plan
• Education reimbursement
• Employee discounts
• Employee assistance program
• Employee referral bonus program
• Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.)
• Additional information at: (Use the "Apply for this Job" box below)./uhgbenefits

• High School Diploma or GED (or higher)
• 1+ years of computer proficiency experience (multi-task across applications including Outlook, Excel, and Word)
• 1+ years of customer service or healthcare-related experience

• 1+ years of experience in medical front office/urgent care performing duties such as scheduling, check-in/out, insurance verification, collecting co-pays, and maintaining medical records
• Experience with an electronic health record (EPIC)
• Knowledge of medical terminology

• Ability to work independently and as part of a team with sound judgment and accountability
• Ability to collaborate effectively with health care providers
• Strong organizational and time-management skills
• Ability to multi-task and prioritize to meet deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills

Pay is based on factors including local labor markets, education, work experience, and certifications. In addition to salary, benefits include a comprehensive package, incentive programs, and 401(k) contributions. The hourly pay range is $16.15 to $28.80 per hour for full-time employment. We comply with all applicable minimum wage laws.

The mission of United Health Group is to help people live healthier lives and improve the health system for everyone. We are committed to equitable care and addressing health disparities while complying with environmental responsibilities. United Health Group is an Equal Employment Opportunity employer and a drug-free workplace; candidates may be required to pass a drug test before beginning employment. #RPO, #RED