Configuration Engineer​/Manager

Description

Location:

Plainview, NY

Job Type: Full-Time

Comp: $65-70K/Annually

Reports To:

Associate Director, Managed Services

TOGA Technology is a national technology solutions provider delivering comprehensive IT services across multiple industries. Our Configuration Center plays a vital role in supporting our Managed Services operations — ensuring devices are imaged, configured, and deployed to client environments with precision and consistency.

We take pride in maintaining a collaborative and high-performance culture where technical expertise and quality execution come together to deliver exceptional client outcomes.

The Configuration Engineer / Manager is responsible for overseeing daily configuration and imaging operations within TOGA Technology Configuration Center. This role combines hands‑on technical expertise with leadership and process management
, ensuring that all devices are prepared accurately, securely, and on schedule for deployment.

The ideal candidate will have strong experience in system imaging, endpoint deployment, and technical process leadership
, as well as the ability to mentor a team, engage directly with clients, and continuously improve configuration workflows.

• Lead, mentor, and develop the Configuration Team to ensure consistent performance, accuracy, and adherence to SLAs.
• Manage daily workload distribution, scheduling, and task prioritization to meet project timelines.
• Conduct regular quality control checks to maintain accuracy and compliance with client standards.
• Identify and implement process improvements to drive efficiency and reduce rework.

• Design, build, and maintain standard system images for Windows, macOS, and other supported operating systems.
• Manage and maintain imaging platforms and tools such as MDT, SCCM, Autopilot, or equivalent solutions.
• Collaborate with internal project managers and client stakeholders to define imaging requirements and translate them into repeatable configuration standards.
• Ensure proper documentation of all imaging procedures, asset tagging, and kitting workflows.
• Act as the technical escalation point for complex configuration or imaging issues.
• Maintain inventory accuracy and device accountability throughout staging and deployment.

• Serve as the primary technical point of contact for configuration‑related client interactions.
• Participate in project kickoff calls and ongoing meetings to align deliverables with client expectations.
• Address client feedback promptly and troubleshoot post‑deployment configuration issues as needed.

• 3–5 years of experience in IT configuration, imaging, or systems deployment.
• 1–2 years of experience in a leadership or supervisory role within a technical operations or configuration environment.
• Proven ability to create and maintain custom system images for Windows 10/11 and macOS.
• Hands‑on experience with imaging and deployment tools such as SCCM, MDT, Autopilot, or similar.
• Familiarity with scripting languages (Power Shell, Batch, Bash) a plus.
• Strong understanding of hardware configuration, BIOS settings, and device preparation best practices.
• Excellent organizational, communication, and time management skills.
• Comfortable engaging directly with clients and explaining technical processes in a professional manner.

• Microsoft certifications such as MD‑100, MD‑101, or equivalent.
• Experience working in a high‑volume configuration or staging environment.
• Knowledge of IT asset management, logistics coordination, and hardware lifecycle processes.

• Career Growth:
  Access to professional development programs and technical certification support.
• Innovative Environment:
  Work with cutting‑edge technologies and enterprise‑scale deployments.
• Collaborative Culture:
  Join a supportive team that values technical excellence and shared success.
• Comprehensive Benefits:
  Competitive pay, health insurance, 401(k), paid time off, and more.

This position is ideal for a driven and technically skilled professional who thrives on leadership, organization, and hands‑on technical work. As the Configuration Engineer / Manager
, you’ll play a pivotal role in ensuring that TOGA Technology client deployments meet the highest standards of quality and reliability.