Configuration Engineer​/Manager

Reports To: Associate Director, Managed Services

About TOGA Technology

TOGA Technology is a national technology solutions provider delivering comprehensive IT services across multiple industries. Our Configuration Center plays a vital role in supporting our Managed Services operations - ensuring devices are imaged, configured, and deployed to client environments with precision and consistency.

We take pride in maintaining a collaborative and high-performance culture where technical expertise and quality execution come together to deliver exceptional client outcomes.

Position Overview

The Configuration Engineer / Manager is responsible for overseeing daily configuration and imaging operations within TOGA Technology Configuration Center. This role combines hands-on technical expertise with leadership and process management
, ensuring that all devices are prepared accurately, securely, and on schedule for deployment.

The ideal candidate will have strong experience in system imaging, endpoint deployment, and technical process leadership
, as well as the ability to mentor a team, engage directly with clients, and continuously improve configuration workflows.

Key Responsibilities

Leadership & Operations Management

• Lead, mentor, and develop the Configuration Team to ensure consistent performance, accuracy, and adherence to SLAs.
• Manage daily workload distribution, scheduling, and task prioritization to meet project timelines.
• Conduct regular quality control checks to maintain accuracy and compliance with client standards.
• Identify and implement process improvements to drive efficiency and reduce rework.

Technical Responsibilities

• Design, build, and maintain standard system images for Windows
  , macOS
  , and other supported operating systems.
• Manage and maintain imaging platforms and tools such as MDT
  , SCCM
  , Autopilot
  , or equivalent solutions.
• Collaborate with internal project managers and client stakeholders to define imaging requirements and translate them into repeatable configuration standards.
• Ensure proper documentation of all imaging procedures, asset tagging, and kitting workflows.
• Act as the technical escalation point for complex configuration or imaging issues.
• Maintain inventory accuracy and device accountability throughout staging and deployment.

Client Engagement & Communication

• Serve as the primary technical point of contact for configuration-related client interactions.
• Participate in project kickoff calls and ongoing meetings to align deliverables with client expectations.
• Address client feedback promptly and troubleshoot post-deployment configuration issues as needed.

Qualifications

• 3-5 years of experience in IT configuration, imaging, or systems deployment.
• 1-2 years of experience in a leadership or supervisory role within a technical operations or configuration environment.
• Proven ability to create and maintain custom system images for Windows 10/11 and macOS
  .
• Hands-on experience with imaging and deployment tools such as SCCM
  , MDT
  , Autopilot
  , or similar.
• Familiarity with scripting languages (
  Power Shell
  , Batch
  , Bash
  ) a plus.
• Strong understanding of hardware configuration, BIOS settings, and device preparation best practices.
• Excellent organizational, communication, and time management skills.
• Comfortable engaging directly with clients and explaining technical processes in a professional manner.

Preferred Qualifications

• Microsoft certifications such as MD-100
  , MD-101
  , or equivalent.
• Experience working in a high-volume configuration or staging environment.
• Knowledge of IT asset management
  , logistics coordination, and hardware lifecycle processes.

Why Join TOGA Technology?

• Career Growth: Access to professional development programs and technical certification support.
• Innovative Environment: Work with cutting-edge technologies and enterprise-scale deployments.
• Collaborative Culture: Join a supportive team that values technical excellence and shared success.
• Comprehensive Benefits: Competitive pay, health insurance 401(k), paid time off, and more.

Summary

This position is ideal for a driven and technically skilled professional who thrives on leadership, organization, and hands-on technical work. As the Configuration Engineer / Manager
, you'll play a pivotal role in ensuring that TOGA Technology client deployments meet the highest standards of quality and reliability.