Commercial Lines-AVP, Client Services Manager (hybrid NY

AVP, Client Service Manager

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK
180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the world address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

The AVP, Client Service Manager serves as a strategic partner and primary relationship manager to a select group of Sales Advisors/Producers. As a trusted extension of the Advisor team, you will lead the coordination and delivery of client service activities across Commercial Property & Casualty (P&C), ensuring a seamless and exceptional client experience. In this highly visible role, you will drive client satisfaction, support growth and retention initiatives, facilitate collaboration across internal teams, and help ensure the successful execution of service and renewal strategies.

Using your expertise in commercial insurance, you will serve as a central point of coordination for key client relationships, proactively seeing opportunities, resolving challenges, and enhancing overall service delivery. Your background in commercial lines account management, client service, and operations will be instrumental as you act as the bridge between Producers and Account Service teams. This role is ideal for an experienced account manager who is ready to transition from managing a dedicated book of business into a more strategically focused position.

While you will not be directly responsible for renewals, you will play a critical role in supporting Producers with prospecting efforts, identifying growth opportunities, and providing valuable insights from servicing teams to strengthen client relationships and drive business success.

This is a full-time role with the flexibility of a hybrid work schedule from our Plainview, NY office. A remote option will be considered for well-qualified candidates within a reasonable commute to attend in-office or client meetings as required. Being in the office is crucial for fostering interaction and facilitating career development while allowing for spontaneous collaboration, immediate feedback, and stronger team relationships, all of which are critical for partner engagement and your professional success.

• Strategic Client Leadership & Relationship Management
• Insurance, and Carrier Partners
• Service Excellence, Stewardship & Governance
• Growth, Retention & Value Expansion
• Business & Market Competence

Confirmed ability to handle complex, multi-line insurance programs and coordinate across multiple business divisions. Strong executive presence demonstrating influence and effective communication with leaders and clients. Validated leadership and project management skills with the ability to drive accountability across teams. Critical thinking and consultative problem-solving capabilities. Strong financial competence, including commission statement review and analysis. Ability to balance multiple priorities while maintaining exceptional attention to detail and responsiveness.

Property & Casualty Broker's License required upon hire. CPCU or other P&C designation preferred BA/BS preferred;
Master's degree in relevant subject (e.g., business, statistics, math/science, and actuarial science) highly desirable More than 8 years of industry and product line experience Must have retail brokerage or independent agency experience (can be in addition to, but not limited to only Carrier, Wholesaler, and Intermediary agencies) Experience with the EPIC or similar agency management system is ideal;
Salesforce is a plus

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our People First culture focuses on building and cultivating lifelong relationships with our employees because, ultimately, we exist to be there for others. The base salary range for this position is…