Hospital Director of Operations, Veterinary Medicine

We are seeking a visionary and dynamic Hospital Director of Operations (HD) to lead an AAHA accredited, large, multi-specialty veterinary hospital within Ethos Veterinary Health,
Long Island Veterinary Specialists (LIVS). This leader will oversee the hospital’s day-to-day operations, ensuring the highest quality of care for animals while driving financial and operational excellence. The ideal candidate will have extensive experience in matrixed organizations, a passion for veterinary medicine, and a proven ability to build meaningful relationships across all levels of the hospital.

This individual is a highly approachable, people‑first leader who leads with humility, transparency, and strong communication. They are comfortable being present on the hospital floor, engaging directly with team members, listening to concerns, celebrating successes, and building trust through visibility and connection. The right candidate is someone who genuinely enjoys being part of the team, values collaboration, and fosters an inclusive, supportive culture where employees feel seen, heard, and valued.

You will play a critical role in envisioning the future, driving innovation, and engaging cross‑functional teams, including support center colleagues, to foster an environment where excellence and compassion thrive. This leader must also be skilled at guiding teams through change, bringing individuals onboard by creating shared vision and buy‑in, while still honoring and respecting the processes, relationships, and successes that have shaped the hospital’s foundation to date.

• A competitive salary range of $150,000 - $180,000 depending on experience and skill level
• Annual profit‑sharing bonus plan
• Comprehensive Benefits package that offers paid time off and a 401k match
• The Company is committed to supporting the professional development of its Hospital Directors by facilitating access to Continuing Education (CE) opportunities to encourage ongoing growth and learning.

• Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.
• Make high‑quality, evidence‑informed decisions that shape long‑term hospital strategy and deliver sustainable results.
• Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.

• Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
• Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.
• Use data and key performance metrics to guide decision‑making and improve hospital‑wide effectiveness.
• Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high‑quality care and service, supporting the organization’s reputation and fostering patient satisfaction.

• Build strong, trust‑based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
• Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
• Balance diverse stakeholder perspectives to support inclusive, strategic decision‑making.

• Develop and lead a high‑performing hospital team by investing in coaching, mentorship, and continuous learning.
• Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
• Identify and grow future leaders while supporting staff development at every level.

• Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long‑term sustainability.
• Partners intentionally with (JV Stakeholders and) Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations and outcomes in order to drive the execution of…