Retail Operations Coordinator

ABOUT THE JOB

Ready to join a fun, growing athleisure brand? GOAT USA is looking for an exceptional Retail Operations Coordinator who will be responsible for leading and coordinating all operational aspects of new retail store openings and continued success. You’ll work closely with the GOAT USA Operations and Retail team's, reporting directly to the VP of Operations.

The ideal candidate has a strong understanding of retail operations and store performance, with experience supporting multi-location retail environments and coordinating new store openings. This is an exciting opportunity for someone who is passionate about building scalable processes, improving operational efficiency, and delivering a consistent, high-quality in-store experience across a growing retail network. The Retail Operations Coordinator will play a key role in supporting both new and existing stores by driving standardization, solving operational challenges, and ensuring every location is set up for success from day one.

The Retail Operations Coordinator plays a key role in ensuring the smooth, efficient, and consistent operation of the retail store network. This role supports both new and existing stores by standardizing processes, improving operational efficiency, and elevating the in-store customer experience. A core responsibility of this position is coordinating all operational aspects of new store openings, from build-out through opening day, working cross-functionally with internal teams and external partners to ensure stores are fully operational, on time, and aligned with brand standards.

• Lead and coordinate all operational aspects of new store openings, including planning timelines, checklists, and opening readiness.
• Manage new store build-out coordination by working directly with contractors, vendors, and internal teams to ensure build-outs stay on schedule and meet operational requirements.
• Coordinate store infrastructure setup, including internet installation, POS systems, security systems, and other operational technology required to open and operate a store.
• Oversee ordering, delivery, and setup of store fixtures, equipment, and operational supplies for new stores.
• Serve as the primary operational point of contact for new stores during the pre-opening and opening phases.
• Support store openings by coordinating walkthroughs and final readiness checks prior to opening.
• Drive local and company-wide initiatives to streamline, standardize, and optimize store procedures, policies, and daily operations across new and existing stores.
• Support retail operations for existing stores by assisting with process improvements, operational troubleshooting, and documentation of best practices.
• Assist with inventory audit processes in collaboration with inventory, planning, and store teams to ensure accuracy and compliance.
• Maintain organized documentation related to store operations, opening procedures, vendor contacts, and operational standards.

• Bachelor’s Degree
• 3-5 years of experience in related field.
• Excellent verbal and written communication skills.
• Strong communication, leadership and team management skills
• Excellent organizational and time management skills.
• Exceptional interpersonal and conflict-resolution skills.
• Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Ability to communicate effectively in English
• Full-Time, exempt.
• Normal working hours are from 9:00 a.m. to 5:30 p.m., Monday through Friday; must be flexible to work evenings and occasional weekends.
• Travel to GOAT USA current and potential retail locations is required.
• Location:
  
  Plainview, NY

GOAT USA, founded on Long Island in 2016, is a dynamic athleisure fashion brand known for delivering high-quality products and a customer-first experience. Our brand embodies the aspirational motto, “Ordinary People Do Extraordinary Things,” represented by our iconic logo, Chuck the GOAT. We inspire everyone to be the GOAT!

Our growth is fueled by strong connections, whether through live event pop-ups across the country, our e-commerce website, brick-and-mortar stores, or partnerships with leading retailers in the…