Director of National Accounts

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Director of National Accounts

Gen Serve, LLC is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales in the United States, serving primarily commercial and mission-critical customers across multiple industries. The company continues to accelerate its rapid growth through organic sales expansion and strategic acquisitions. Gen Serve’s comprehensive service platform positions it as a true one-stop solution for commercial power generation, UPS maintenance, and integrated power systems.

Established in 1990, Gen Serve maintains the largest team of Electrical Generating Systems Association (EGSA)–certified technicians in the Northeast, with a rapidly expanding national footprint. Headquartered in Plainview, NY, Gen Serve operates branch offices in New Jersey, Pennsylvania, Illinois, Florida, and Texas, and continues to expand across North America. In April 2024, the company was acquired by private equity firm Aurora Capital.

Director of National Accounts - National Service Sales Representative

Reporting to the Vice President of Sales – Service, the National Service Sales Representative is responsible for driving new national account growth and expanding Gen Serve’s presence with multi-site and enterprise customers across the United States. This role focuses on identifying and securing new national clients, selling comprehensive service agreements, UPS maintenance programs, and system integration upgrades, while partnering closely with the equipment sales team to deliver complete power solutions to national accounts.

This position requires a strategic, consultative sales approach, strong relationship-building skills, and the ability to navigate complex, multi-location customer organizations. The National Service Sales Representative serves as a trusted advisor to national clients, aligning Gen Serve’s technical capabilities with customer operational, reliability, and compliance needs.

The mission of this role is to grow national revenue, expand long-term service relationships, and deliver a consistent, high-quality customer experience across all client locations while achieving individual and company sales objectives.

• Identify, target, and secure new national and multi-site clients through research, networking, industry outreach, and prospecting
• Develop and execute strategic account plans for national customers
• Sell national service agreements, including generator maintenance, ATS inspections, load bank testing, remote monitoring, and related services
• Drive sales of UPS maintenance programs, system integration upgrades, and lifecycle service solutions
• Partner with the equipment sales team to identify opportunities and support the sale of generators, UPS systems, and related equipment to national accounts
• Conduct virtual and in-person meetings with key decision-makers, procurement teams, and technical stakeholders
• Develop customized, competitive proposals aligned with national customer needs and operational requirements
• Negotiate pricing, contract terms, and service scopes, and successfully close new national agreements
• Manage and grow long-term relationships with national accounts to drive renewals, upsells, and cross‑selling opportunities
• Analyze market trends, competitor activity, and customer feedback to refine national sales strategies
• Proactively resolve customer issues and escalations to ensure high satisfaction and retention

• Maintain accurate records of sales activities, customer interactions, and pipeline activity within CRM systems
• Track and report national sales performance against targets and forecasts
• Manage travel and business expenses in accordance with company policies
• Ensure compliance with company standards, contract requirements, and applicable industry regulations
• Work closely with internal teams, including service operations, engineering, equipment sales, and marketing to deliver seamless national account support
• Participate in national sales strategy discussions and contribute insights based on customer and market feedback
• Act as…