Regional Referral Relationship Manager

Drive Growth | Build Relationships | Make an Impact | Regional Referral Relationship Manager (RRM)

$80,000–$90,000/year | Plainview, NY

What if your work directly expanded access to life‑saving veterinary care? At Ethos, this isn’t just a relationship management role—it’s a growth‑driving, community‑shaping opportunity, about becoming the connector, strategist, and growth driver behind thriving emergency & specialty veterinary hospitals.

• Long Island Veterinary Specialists (LIVS), Plainview, NY – Your home base.
• East End Veterinary Center, Riverhead, NY

Will vary on a week‑to‑week basis. RRM must be flexible depending on needs of site and the market.

• Salary: $80,000–$90,000/year
• Schedule: Full‑time (40 hours/week); may vary based on event needs, including occasional evenings or weekends.
• Travel: Up to 4 days/week in the field, with administrative time at hospitals.
• Environment: Fast‑paced, collaborative, relationship‑driven.
• Benefits:
  • Vet Bloom Access – RACE‑approved CE, training, and curriculum library.
  • Health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short‑term and long‑term disability, and life insurance.
  • Growth & Development – Ongoing training, career progression, and supportive network.

The Referral Relationship Manager (RRM) plays a vital role in strengthening partnerships with referring veterinary practices and driving hospital growth through strategic outreach, marketing, and relationship management. The role serves as the primary liaison between the hospital and the referring community while owning the planning and execution of referring DVM and client engagement events and managing all community partnerships.

Working collaboratively with hospital leadership, marketing partners, and cross‑functional teams, the RRM uses data, insights, and relationship‑building to improve referral performance, optimize the referral experience, and support business growth. The position requires a balance of field engagement, strategic planning, event planning and execution, and administrative coordination in a fast‑paced, service‑oriented environment.

Suitable for someone mission‑driven, relationship‑focused, and motivated to make a meaningful impact on client/patient access to specialty and emergency veterinary care. The RRM has a dual reporting structure, reporting functionally to the centralized Referral Relations Group Manager and operationally to the local Hospital Director.

• Develop and execute referral outreach and engagement strategies aligned to hospital performance goals and market opportunities.
• Maintain a consistent, structured engagement cadence with referring veterinarians through in‑person visits, phone calls, email communications, and events.
• Build and maintain strong, trust‑based relationships with referring doctors, practice managers, and key decision‑makers.
• Customize engagement approaches based on the unique needs, preferences, and referral potential of each referring practice.
• Serve as the primary point of contact for the referring community and ensure timely, professional, and effective communication.

• Own the end‑to‑end planning and execution of continuing education programs, symposiums, open houses, and referring practice recognition events.
• Track attendance, referral impact, and ROI for all events and initiatives.
• Manage community partnerships and outreach activities, including relationships with shelters, emergency responders, and community organizations.

• Leverage centralized Ethos marketing resources and programs to support local growth priorities.
• Plan and execute strategic campaigns to launch new services, promote new clinicians, and increase awareness of hospital capabilities.
• Serve as the local hospital point of contact for all marketing and referral engagement activities.
• Partner with the regional Marketing Business Partner and centralized marketing subject matter experts to activate enterprise‑wide growth…