Senior Service Engineer IS - Endpoint ENG, Hybrid

Overview

The Print Administrator is responsible for the administration, support, and optimization of enterprise print services, including print server infrastructure, print management platforms (e.g., VPSX), endpoint print configurations, and Epic Print Servers with supporting infrastructure. This role ensures reliable, secure, and efficient print operations across the organization.

• Manage and maintain enterprise print servers and services, including Windows Print Servers and VPSX.
• Coordinate and execute print server migrations and printer fleet transitions (e.g., label printer migrations).
• Lead and participate in weekly operational meetings such as VPSX Weekly Sessions, Print Team Check‑ins, and Xerox/Providence Leadership meetings.
• Collaborate with cross‑functional teams (e.g., Endpoint Services, VDI Ops, vendor partners) to support deployments such as IGEL OS client installs for Windows 11 VDI.
• Troubleshoot and resolve escalated print‑related issues, ensuring minimal disruption to end users.
• Document and maintain print infrastructure standards, configurations, and procedures.
• Provide cross‑training and knowledge sharing through sessions like IGEL / VPSX Cross Training Sessions.
• Administer and monitor Azure Print Services and related configurations through the Azure Portal.
• Utilize Azure Dev Ops for task tracking, automation, and deployment of print‑related services and scripts.
• Support integration of cloud‑based print solutions with on‑premise infrastructure.

• Proven experience in enterprise print management and administration.
• Familiarity with VPSX, Epic, and Windows Print Server environments.
• Experience with Azure Portal and Azure Print Services.
• Working knowledge of Azure Dev Ops for managing tasks and deployments.
• Strong troubleshooting skills and experience with issue escalation workflows.
• Excellent communication and collaboration skills across technical and non‑technical teams.

Hybrid – open to candidates residing within 65 miles of one of the following locations:

• Anchorage, AK
• Seattle, WA
• Redmond, WA
• Renton, WA
• Portland, OR
• Irvine, CA
• Lubbock, TX
• Levalland, TX
• Plainview, TX

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, or Engineering; or equivalent education and experience.
• 5 years related experience with VPSX print management system or Azure‑hosted print servers.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n‑tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet quality of service expectations.
• Experience leading and representing the service in backlog discussions and stand‑ups to establish appropriate prioritization of live‑site requirements.
• Good experience leveraging data and metrics to drive behavior, process, and priority decisions, using logic and reasoning to identify strengths and weaknesses of alternative solutions and conducting root‑cause analysis.

• Proven experience in enterprise print management and administration.
• Epic print server experience.

• Alaska (Anchorage):
  Min $61.31, Max $104.39
• California (Southern CA – excl. Bakersfield):
  Min $38.56, Max $61
• Oregon (Portland Area):
  Min $61.31, Max $104.39
• Texas:
  Min $46.76, Max $79.62
• Washington (Western):
  Min $63.91, Max $108.82

Providence is a proud Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.