Director of Healthcare Services; hospice

Director of Healthcare Services (hospice)

PLAINVIEW, TX

About Us:

At Excela Care Home Health and Hospice, we believe Home Health and Hospice care is more than a service—it’s a calling. Every day, our team brings comfort, dignity, and peace of mind to patients and families facing life’s most delicate moments. With compassion at our core, we create a workplace where kindness leads, voices are heard, and every role carries purpose.

If you’re looking to make a difference in the lives of others while being part of a team that feels like family, we’d love to welcome you.

Job Summary:

Responsible for overseeing and coordinating all aspects of clinical and administrative operations within our hospice care division in accordance with applicable law and regulations. You will play a crucial role in ensuring compassionate and high-quality patient care, regulatory compliance, and operational efficiency. You will lead a team of healthcare professionals dedicated to providing comfort, dignity, and support to patients and their families during this sensitive time.

Essential Functions:

• Develop and implement strategic plans for the hospice program in alignment with organizational goals.
• Ensure the delivery of high-quality care that meets the physical, emotional, and spiritual needs of patients and families.
• Recruit, train, and supervise a multidisciplinary team of healthcare professionals including nurses, social workers, chaplains, and other support staff.
• Foster a collaborative and supportive team culture that encourages professional growth and development.
• Relationship Building:
  Establish and maintain strong, positive relationships with referring physicians, medical practices, and other healthcare stakeholders in the community.
• Educational Outreach:
  Provide information and educational materials to referring physicians about our services, specialties, and the latest advancements in healthcare.
• Identify Opportunities:
  Continuously identify opportunities for collaboration and partnership with referring physicians to increase patient referrals.
• Problem Resolution:
  Act as a liaison between referring physicians and our healthcare facility to address any concerns, issues, or feedback, ensuring a smooth referral process.
• Market Analysis:
  Monitor and analyze market trends, competition, and the healthcare landscape to identify potential growth areas and strategies.
• Data Management:
  Maintain accurate records of interactions, referral sources, and outcomes to track progress and performance.
• Collaboration:
  
  Work closely with our medical team, marketing department, and other relevant departments to develop and implement referral strategies.
• Feedback Collection:
  Gather feedback from referring physicians to continuously improve our services and meet their needs.
• Compliance:
  Ensure all interactions and communications with referring physicians adhere to relevant healthcare laws and regulations.

Additional Responsibilities:

• Performs other duties as assigned or requested.
• Conforms to all applicable Agency policies and procedures.
• Participates actively in continuing education and in-services.
• Maintains confidentiality of patient information and business trade practices.
• Assumes accountability for reporting incidents and complaints according to Agency policy.

Knowledge / Skills / Abilities:

• Strong organizational skills.
• Ability to supervise in accordance with Agency policies and applicable laws.
• Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community.
• Effective time management.
• Cooperative and professional attitude.
• Advanced written and verbal communication skills.
• Basic math skills related to patient care.
• Ability to travel as needed.
• Flexibility to work varied shifts and evening hours if required.

Age-Related

Competencies:

• Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management:

• Treats all information and data within the scope of the position with appropriate confidentiality and security.
• Cooperates fully in all risk management activities and investigations.
• Keeps abreast of changes in healthcare law.
• Maintains…