Field Services Representative; Part-Time

Field Services Representative (Part-Time)

Location: Plainview, TX

Hours: 20‑25 hours per week depending on workload.

Passionate about network infrastructure? Your next role will ensure the networks we manage exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer‑orientated Field Services Representative. We touch the lives of binge‑watching, music‑loving, game‑playing, finals‑taking, seminar‑attending, class‑selecting students by providing IT infrastructure that meets the needs of today’s technology‑savvy generation.

• Providing exceptional service to customers
• Working with Boldyn Networks to address end‑user and network escalations
• Working with Boldyn Networks to coordinate client activities (e.g., move‑in)
• Responding to emergency outages promptly
• Monitoring, investigating and retiring equipment alarms
• Collaborating with local network partners to address escalated issues/situations (e.g., virus outbreaks)
• Maintaining own schedule for onsite customer appointments within 24‑48 hour SLA
• Tracking and updating escalation tickets
• Working with Boldyn Networks on customer install activities as needed
• Ensuring Boldyn Networks policies and end‑user agreements are upheld in your region
• Generating reports as required
• Attending training events as required
• Other documentation and administrative duties as requested

• Deeply ingrained self‑motivation: you love efficiency and are driven to complete a project.
• Technical aptitude: quick to pick up technical things, good at learning new products and technologies, including reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.
• Service to others/customers: listen to customers (internal and external), address their needs and concerns, keep customers informed with status reports and progress updates.
• Taking initiative: respond quickly and appropriately to requests from internal and external customers; own an issue to its conclusion.

Physical requirements:

You’ll use your hands to type, use power tools, stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb, or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Equipment can be heavy; you’ll need to lift up to 75 lbs. Responder Call‑Back Environment:
This position operates under a responder call‑back model and may require availability during weekends, holidays, or outside typical business hours to respond to outages or scheduled maintenance events.

• Experience with commercial‑grade networking equipment
• Experience with fiber and copper‑based, PON, DSLAMs, RF via coax, and QAM
• Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts
• Certifications such as Net+, CCENT, CCNA, CWTS
• Experience with Cable TV “headend” equipment
• Associate’s Degree in a technical field with 2+ years’ experience or Four‑year degree in Technology field
• 2‑3 years of help‑desk or technical support experience
• 2‑3 years of customer support experience

Salary: $25‑$30 per hour.

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. We welcome applications from any race, age, gender, background, or religion.