Teller; Member Account Rep- Pathways

The Opportunity

Driven by connection and purpose, this role offers a real impact as a Member Account Representative. You will be the trusted point of contact, welcoming members, answering questions, and providing personalized support to help them reach their financial goals. Whether assisting with everyday transactions or identifying the right solutions, you will create an experience that is thoughtful, authentic, and rooted in care.

Plainville-Pathways

Seasonal Internship for Pathways

• Service Oriented – You take pride in delivering meaningful experiences, treating every interaction as an opportunity to build trust and exceed expectations.
• Empathetic & Inclusive – You listen closely, respect different perspectives, and create a welcoming space where all members feel heard, supported, and valued.
• Solutions Minded – You remain positive and focused on finding answers, whether you’re solving a problem or offering the right product or service.
• Reliable & Flexible – You take ownership of your work and remain steady and flexible in a fast‑paced, evolving environment.

A purpose-driven organization with a proud legacy. Guided by our mission to enrich lives and create a world where financial freedom is a reality, we lead with heart, show up authentically, and seek to uplift our members, communities, and each other. Our culture fuels innovation, amplifies impact, and sets us apart as we grow together and reach new heights.

• Member Service – Maintain a polite and professional demeanor in all communications, whether in person or over the phone, to build trust and foster positive relationships.
• Active Listening – Engage in active listening during interactions, fully focusing on members’ needs and concerns, and providing thoughtful, accurate responses to ensure satisfaction.
• Sales Referrals – Make sales referrals and suggest alternative self‑service options to provide convenient solutions and enhance the overall member experience.
• Transaction Processing – Process a variety of transactions accurately and efficiently in accordance with established policies, procedures, and regulatory compliance.
• End‑of‑Day Balancing – Adhere to balancing standards by accurately completing end‑of‑day balancing and following security procedures for cash handling.
• Digital Tools – Leverage digital tools to enhance member engagement, ensuring seamless access to online and mobile platforms and personalizing the experience.
• Community Representation – Represent the credit union at sponsored community events to promote positive engagement.
• Community Participation – Participate in volunteer activities within the local community to support and enhance the credit union’s presence.

Minimum qualification includes one year in a previous customer‑service role and a High School Diploma or GED. Priority will be given to candidates who demonstrate the ability to meet the qualifications, recognizing that achievement may occur at different paces.

At AEFCU we invest in your development with individual development plans, educational reimbursement, job shadowing across departments, and hands‑on leadership practice through specialized training. Whether building new skills or exploring new paths, you will be supported every step of the way.

AEFCU is an Equal Opportunity Employer Veterans/Disabled