NA Customer Success Lead — Strategic Accounts
Job in
Plainville, Hartford County, Connecticut, 06062, USA
Listed on 2026-07-16
Listing for:
Fortive
Full Time
position Listed on 2026-07-16
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, Account Manager -
Management
Client Relationship Manager, Account Manager
Job Description & How to Apply Below
Gems Setra, part of Ralliant, is seeking a North America Customer Success Manager to lead the regional customer success organization in Plainville, CT. You will manage day-to-day customer support and strategic account engagement, aiming to improve service execution and proactive customer management.
You will guide a cross-functional team, drive key service metrics, partner with Sales and Operations, and champion CRM and ERP adoption to enhance satisfaction and retention across key accounts.
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