Guest Service Supervisor

Our Guest Service Supervisor (GSS) will drive top‑notch guest experience while facilitating all store‑level tasks.

• Work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• Show a guest‑first mentality and showcase exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• Be confident and make eye contact with guests.
• Have superior relationship‑building skills and can establish a connection with guests and associates.
• Be trustworthy and responsible.
• Be detail‑oriented with excellent organizational skills.
• Defuse issues by utilizing problem‑solving techniques.
• Be a proven self‑starter with demonstrated ability to make decisions.
• Direct others and prioritize tasks.

• Supervise employees to ensure they perform all job duties implemented by management.
• Coach employees by giving them constructive feedback to help them perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenish products to ensure in‑stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

• Competitive salary.
• Health + Wellness – Medical, Dental, Vision and Life Insurance plus additional wellness support.
• 401(k) and a matching component.
• Professional development – tuition reimbursement offered after 6 months of service.

• Available to work flexible hours that may include day, nights, weekends and/or holidays.
• Efficient and organized.
• At least 18 years of age.
• Reliable transportation and a valid driver’s license.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift.
• Work in intermittent temperatures.

• High School Diploma or GED.

$19.10 – $22.31 per hour. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location. The Company reserves the right to modify base salary at any time.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law.

If you have a disability and need an accommodation to apply, please contact our recruiting department at 781‑891‑4000.