Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

• Engage customers with enthusiasm and explain product features to enhance their shopping experience.
• Provide outstanding customer service during all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify account statements and pay their bills in the store.
• Answer questions, process changes to account data, upgrade service levels, and handle general service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level understanding of technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Create a fun and competitive environment, connecting products and services to customers' everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Ability to adjust to a flexible work schedule, including evenings, weekends, and holidays as needed.
• Regular, consistent, and punctual attendance.
• Ability to carry or lift 25‑pound boxes and move around the store constantly.

Comcast provides best‑in‑class benefits that include medical, dental, and vision coverage;
Xfinity courtesy services in serviced areas; discount tickets to Universal Resorts; paid parental leave; tuition reimbursement up to $8,000 for full‑time employees; paid time off; and a 401(k) savings plan with up to 6% dollar‑to‑dollar matching.

• Understand and apply Comcast's operating principles.
• Own the customer experience, think and act in ways that put customers first.
• Know your stuff, be enthusiastic learners and advocates of Comcast technologies, products, and services.
• Work as a team to achieve big results.
• Participate in Net Promoter System activities.
• Drive results and growth.
• Support inclusion in work and leadership.
• Act with integrity and do what’s right for all stakeholders.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Customer-focused, workplace organization, persuasion, teamwork, technical knowledge, self‑motivation, resilience, communication, critical thinking, problem solving, professional integrity.

Base Pay: $18.00 per hour.

Total Target Compensation (Base Pay plus Targeted Commission): $25.69 per hour.

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve sales targets.

High School Diploma / GED.