Lead Tech​/Crew Chief in Plainville

Position Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation including notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job, ensuring safety and operational standards are followed during active jobs.

• Competitive benefits and wages include:
  • Competitive wage plus bonus structure
  • Medical & Dental Benefits
  • 401K Matching Retirement Plan
  • Paid Time Off (Vacation, Sick, and Holidays)
• Growing company with opportunities for advancement for those who desire it
• Uniforms and Tools provided
• Option for a flexible schedule
• Paid training provided

• Knowledge of disaster restoration industry
• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck for the job, and arrives to work site
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, and manages technicians assigned to the job
• Performs daily monitoring and required activities on all active jobs for residential and/or commercial customers with a sense of urgency
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Completes sketch and scope sheet for estimate, completes drying records using mobile software
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers and communicates customer issues and daily job activities with key company staff
• Prepares and/or reviews documentation to include notes, photos and has documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
• May train new technicians or key operational team members
• Ensure safety standards are being followed during all active jobs
• Valid driver’s license and satisfactory driving record
• Strong verbal and written communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Report to work on time in a clean, complete uniform
• Read and follow product label usage instructions

• High school graduate or equivalent
• Valid driver s license and satisfactory driving record
• Good verbal and written communication skills
• Role models customer service expectations with homeowners, adjusters, vendors etc.
• Knowledge of disaster restoration or construction industry
• Proficient with using mobile software to enter data
• Experience with using Xactimate is preferred but not required
• Must be able to prioritize activities and meet deadlines
• Experience in training and managing others
• Strong problem-solving skills
• Communicates customer issues and job activities with key company staff
• Certifications are optional but may include:
  • ASD Applied Structural Drying Technician
  • FSRT Fire & Smoke Restoration Technician
  • OCT Odor Control Technician
  • WRT Water Damage Restoration Technician

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Stand and walk for extended periods; lifting, squatting, crawling and crouching are required
• Express or exchange ideas with others and receive and act on detailed information given
• For safety reasons, respirators used in certain situations must seal to your face
• Be exposed to various indoor and outdoor working conditions including environments with or without air conditioning and heating

Disclaimer
The statements describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as exhaustive. All personnel may be required to perform duties outside of their normal responsibilities from time to time. The Company reserves the right to modify this description in the future, with or without notice. This Job Description does not create an employment contract, and employment remains se responsibilities may be modified to reasonably accommodate individuals with disabilities.