Practice Manager II - Plainville

Responsible for maintaining the day-to-day operations of the designated medical office site to ensure prompt, full provision delivery of all medical support services; reports to the Director of Primary/Specialty Care for SHMG for operational and financial responsibilities.

• Minimum of 3 to 5 years of Practice Management experience, 5-7 years in a healthcare environment, preferably a Medical Group Practice.
• Has demonstrated leadership of projects/ strategic planning
• Oversees minimum of service lines or locations
• Responsible for a minimum of 10 providers, a minimum of 28 staff members, or multiple job titles (i.e., Project Manager, Call Center Manager, etc.)
• Responsible for a minimum of 2 supervisors
• Strong performance reviews for prior 2 years
• Strong leadership and analytical base
• Command of verbal and written English
• Positive interpersonal communication skills
• Strong managerial and organizational skills
• Ability to hold accountability for all team members
• Knowledge and understanding of medical practice rules and procedures
• Knowledge and understanding of fiscal responsibilities and budget planning
• Ability to develop strategic plans for continuous improvement of the medical practice operations
• Demonstrated ability to interact with patients in promoting an excellent and safe patient experience
• Commitment to patient experience and quality improvement in the ambulatory setting
• Works collaboratively with other health care professionals in providing outcome-oriented care
• Demonstrates problem solving and thrives in a fast-paced work environment

• BA/BS Degree in Business, Health Care Administration, or another relevant field required
• Master’s degree preferred.

• N/A

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Consistently treats patients, colleagues and visitors with the dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics, and cultures.

Must have the ability to perform essential functions of the position, including required work hours, locations, and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation.

Physical demands refer to the level and duration of physical exertion generally required to perform critical tasks in support of critical job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.

• Responsible for implementing projects and strategic plans
• Maintains a safe and healthy environment for patients and staff by following policies and procedures.
• Supervises support staff involved in clinical and administrative activities, with emphasis on sensitivity to patients and meeting service standards.
• Plans, organizes, and oversees work schedules and assignments of support staff to meet operational needs.
• Coordinates coverage for absences, meal breaks, training, and vacations.
• Charged with maintaining the proper scheduling of all site personnel to ensure that all areas are appropriately staffed to provide scheduled appointment and/or walk-in medical care to patients.
• Facilitates patient flow through the practice/s.
• Ensure all staff members complete competency requirements as required for their position.
• Responsible for ensuring the accuracy of patient-related activities such as registration, managed are referrals, the collection, recording and distribution of cash and check payments, medical assisting vital signs and lab tests.
• Assist providers and ensure availability of needed supplies.
• Implements processes and procedures to ensure efficient processing of work including, but not limited to, time of service, scheduling, referral management, pre-registration and visit ticket entry.
• Works with the site…