Practice Manager

Practice Manager – DeWitt Animal Hospital

We're seeking a dynamic leader who is passionate about building great teams, creating exceptional client experiences, and driving operational excellence. If you're energized by making an impact and helping a hospital reach its full potential, we'd love to meet you.

• Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.
• Responsible for staff recruitment, record‑keeping, onboarding, training, and performance management.
• Develop and optimize staff schedules that align with patient needs to ensure adequate coverage and stay within labor cost budgets.
• Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered to do their best.
• Acts as a champion for new initiatives by motivating the team to achieve desired goals.

• Oversee the practice’s financial operations, including budgeting, billing and expense management by regularly reviewing reports and developing action plans accordingly.
• Collaborate with key partners to set financial goals and ensure they’re achieved.
• Ensure accurate and timely billing and payments and monitor accounts receivables and collection processes.

• Lead and coach the team to build meaningful connections with clients by providing exceptional customer service that exceeds their expectations.
• Monitor client reviews to address inquiries and feedback promptly and professionally.
• Utilize tools and quality controls to maintain a high standard of patient care and client communication.

• Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and equipment maintenance.
• Implement and refine practice policies and procedures to improve efficiency and effectiveness.

• Execute marketing strategies to attract new clients and retain current ones.
• Oversee social media, website content, and other marketing materials.
• Expand the hospital’s presence in the community through events, promotions, and outreach programs.

• Ensure compliance with all relevant veterinary regulatory agencies and health, safety, and labor laws are followed daily in practice.
• Oversee the practice’s record‑keeping and client/patient databases to ensure accuracy and confidentiality.
• Ensure the practice complies with OSHA requirements related to workplace safety, including the handling of hazardous materials and proper waste disposal.
• Maintain up‑to‑date knowledge of industry regulations and trends and implement necessary changes in practice procedures.

• Train staff to effectively utilize practice technology and partner with the IT support team to triage and address needs within the practice.

• Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.
• CVPM, CVBL and/or a bachelor’s degree in healthcare administration or other relevant areas are preferred but not required.
• Demonstrated experience in P&L management and financial analysis is preferred.

• Full‑time position with the possibility of evening and/or weekend hours based on the client and patient needs of the practice.
• Must be able to work in a fast‑paced, dynamic environment.
• Occasional lifting and physical tasks may be required.