HBG Team Manager

Why You’ll Love This Role:

• As the Team Manager, you’ll work closely with your General Manager, playing a critical role in leading the team and managing the café’s day‑to‑day operations.
• Help create a welcoming, inclusive environment where guests feel valued, and team members are motivated to do their best.
• Oversee various aspects of the café, from customer service and team performance to operational efficiency and product quality.
• Build your leadership skills through hands‑on experience, preparing you for future opportunities within the company.

• Operational Leadership:
  Assist your General Manager in running daily operations, ensuring the café operates smoothly and efficiently.
• Team Development:
  Lead, coach, and develop team members, fostering a collaborative and positive work environment that encourages growth and high performance.
• Customer Service Excellence:
  Ensure every guest receives outstanding service, stepping in to resolve issues and continuously improving the overall guest experience.
• Financial Management:
  Support your General Manager in managing budgets and controlling costs.
• Compliance & Safety:
  Uphold the highest standards of food safety, cleanliness, and regulatory compliance, ensuring all team members adhere to company policies and procedures.

• Path to Advancement:
  At HBG, we’re committed to promoting from within. As a Team Manager, you’ll have the opportunity to develop your leadership skills and advance within the company.
• Supportive Environment:
  We are committed to fostering a supportive environment where your leadership is valued, and your career growth is a priority.
• Community:
  We value our communities and strive to give back in a meaningful way.
• Retirement Plan:
  After 1 year, you are eligible to participate in the company’s plan, upon reaching 21 years of age.
• Vacation:
  After 90 days of employment, you are eligible for paid vacation.

• Must be at least 18 years old.
• Previous experience in a supervisory or management role within the retail, hospitality, or food service industry is preferred.
• Ability to pass a background check.
• This role requires full‑time (40) flexible hours, including nights and weekends.
• While performing this job, the incumbent is regularly required to stand, sit, talk and hear in a loud environment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.