Retail Sales – Part Time

Overview

As a Customer Service Associate, you welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, answer questions, assist with locating and handling merchandise, load merchandise when required, and ensure all customer needs are met. Your daily responsibilities may vary by department, which could include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services.

We offer competitive pay, flexible schedules, and a comprehensive benefits package including multiple health insurance options, tuition assistance, a company-matching 401(k), an optional Employee Stock Purchase Program, a 10% Associate Discount, and the Learn New Trade Skills Track to the Trades program.

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down‑stock merchandise by replenishing supplies on empty shelf areas.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross‑functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

• 6 months’ experience using a computer (inputting, accessing, modifying, or outputting information).
• 6 months’ experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimal lifting of 25 lbs unassisted or over 25 lbs with or without an accommodation.

• 6 months of retail and/or customer service experience.
• Bi‑lingual skills.
• Certification in a trade related to a department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, lumber/building materials).

This role does not require regular travel; however, occasional travel to meetings, training, or to support neighboring stores may be necessary.

Environmental factors vary by location. You may work in both indoor and outdoor weather conditions, including exposure to extreme heat or cold, wet, damp, humid, windy, or drafty conditions. Noise levels may be constant or intermittent, and you may be exposed to moving or shaking objects and equipment. Lifting methods vary: single lifts are limited to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed.

Powered equipment should be used as required, with proper training or assistance from a trained coworker.

Pay Range: $16.50 – $17.20 per hour. Starting rate of pay may vary based on factors including location, education, training, and experience. For information regarding our benefit programs and eligibility, please visit

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.