Customer Service Rep

Description Responsibilities

• Strictly adheres to Company and plant safety policies and procedures.
• Completes all annual training as required.
• Develop and maintain relationships with assigned customer accounts.
• Coordinate the completion of all incoming requests from customers via phone, email, fax or mail promptly and accurately.
• Process & acknowledge orders received via phone, fax, EDI or mail within 24 - 48 hour period after receipt.
• Proactively advise customer of order status and shipment tracking as required.
• Coordinate sample requests for customers & sales.
• Communicate to CSM and/or Sales significant problems or reasons for concern regarding accounts, orders or projects.
• Act as an information resource for assigned Sales Managers accounts.
• Represent Sales as required in internal production, tooling, engineering and APQP daily and weekly meetings.
• Track new project timelines and keep the sales team and customer (if directed) well informed of project status.
• Ability to plan and prioritize work to make the most productive use of available time, recognizing when assistance is required, and keeping lines of communication open with Customer Service Manager and other departments.
• Other duties as assigned by management team.

• High School graduate or GED preferred.
• Minimum of 2 years experience (Manufacturing environment preferred).
• Experience using MRP/ERP software helpful but not required.
• Working knowledge of Microsoft Office based software (Word, Excel, Outlook, Teams).
• Self‑motivated, strong interpersonal skills.
• Ability to multi‑task, manage time and prioritize tasks based on customer needs.
• Above average communication skills, both written and verbal.
• Excellent problem‑solving skills.
• Regularly required to sit, stand, walk, and move about the facility.
• Occasionally required to bend and stoop.
• Ability to work with a computer for long periods of time.
• Works in an office and manufacturing environment.
• Occasionally exposed to dust, odors, fumes and noise associated with the extrusion and fabrication manufacturing processes.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.