Customer Service Junior Project Manager

Richemont Customer Service Junior Project Manager (12-month fixed-term contract)

Within an international and multi‑branded environment, Richemont Customer Service (RCS) mission is to: define and implement a global client service strategy; ensure a consistent, simple, straightforward and hassle‑free service journey to our clients; turn customer service into a competitive advantage; participate in the client data collection to enhance the Maisons’ data strategy; and organise and oversee the worldwide service network for all products (22 repair platforms worldwide, boutique workshops, and an external network).

• Create and implement procedures that standardise the customer service experience across all touchpoints.
• Lead continuous improvement initiatives on repair platforms, focusing on lean principles, visual management, and optimised repair processes.
• Support the digitisation of activities to improve efficiency and client experience.
• Collaborate with internal and external repair networks to enhance service capabilities.
• Leverage new technologies to drive further efficiency.
• Manage stakeholder relationships across Richemont Maisons and RCS Regions to align projects with the global client service strategy.
• Provide data analysis and insights to inform project decisions and support effective implementation.
• Develop an understanding of the luxury industry and evolving customer‑service landscape.

• Master’s degree in engineering, with 1–2 years of relevant professional experience.
• Excellent written and spoken English;
  French proficiency is an advantage.
• Strong analytical and problem‑solving skills, with the ability to interpret data and provide actionable insights.
• Proactive, dynamic, and initiative‑driven, enjoying business and technical challenges.
• Comfortable collaborating in a multicultural, matrixed environment and building strong stakeholder relationships.
• Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel).
• Willingness to travel internationally as required.

Our true power lies in the rich diversity of our arts, cultures, and human skills, as well as our ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

• If your application is selected, our Talent Acquisition Partner will reach out to you shortly for an introductory call.
• You will have interviews with the Senior Project Manager, relevant internal stakeholders, and a final interview with an HR Business Partner.