Collections Specialist

Description

The Collections Specialist is responsible for managing outstanding accounts and ensuring timely collection of payments while maintaining positive customer relationships. This role works closely with customers and internal teams to resolve billing issues, track overdue balances, and support overall cash flow. The ideal candidate is persistent, professional, and comfortable handling high-volume collections activity in a fast-paced environment.

Requirements

- 2+ years of collections, accounts receivable, or related experience

- Strong understanding of collections processes, aging reports, and cash flow impact

- Experience contacting customers regarding past due balances and negotiating payment terms

- Ability to research and resolve billing discrepancies and short payments

- Strong communication skills with the ability to handle difficult conversations professionally

- Proficient in Excel (pivot tables, VLOOKUP preferred)

- Experience with ERP/accounting systems (Net Suite, SAP, Oracle, Quick Books, etc.)

- Strong attention to detail and ability to track and document collection activities

- Ability to work independently and manage a high-volume portfolio of accounts

- Strong organizational and problem-solving skills

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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