Team Lead Revenue Cycle Collections Specialist

Overview

Position: Team Lead Revenue Cycle Collections Specialist

FLSA Classification: Exempt

Reports to: Revenue Cycle Management Manager

Supervises
: N/A

Purpose
:
As a key member of the Revenue Cycle Management team, the Team Lead - Revenue Cycle Collections Specialist, is responsible for overseeing daily collection activities, supporting staff performance, and ensuring the timely resolution of outstanding insurance and patient accounts receivable. This position serves as a subject matter expert for collection processes, payer follow‑up, denial resolution, and account reconciliation. The Team Lead drives team productivity, supports operational excellence, and collaborates with internal departments to maximize reimbursement, reduce aging accounts receivable, and improve overall revenue cycle performance.

Success in this role requires strong leadership, analytical skills, payer knowledge, and a commitment to delivering results while fostering a positive team environment.

• Ensure timely collection and resolution of outstanding insurance and patient receivables to maximize revenue recovery.
• Reduce aged accounts receivable balances through proactive follow‑up and escalation strategies.
• Support team achievement of productivity, quality, and collection performance goals.
• Improve cash flow and revenue cycle effectiveness through efficient account management and denial resolution.
• Maintain compliance with payer regulations, contractual requirements, and organizational policies.

• Lead and coordinate daily activities of Revenue Cycle Collections Specialists, ensuring workload distribution and productivity expectations are met.
• Monitor accounts receivable aging reports and prioritize collection efforts based on organizational goals.
  · Review and resolve complex payer denials, underpayments, claim rejections, and account discrepancies.
• Serve as a resource for team members regarding payer policies, reimbursement guidelines, and collection best practices.
  · Conduct routine audits of staff work to ensure quality, accuracy, and compliance with policies and procedures.
• Track and report collection metrics, productivity standards, aging trends, and reimbursement outcomes.
• Assist with staff onboarding, training, coaching, and ongoing development initiatives.
• Escalate payer issues, reimbursement concerns, and workflow barriers to management as appropriate.
• Collaborate with billing, coding, credentialing, compliance, finance, and clinic leadership teams to address revenue cycle challenges.
• Identify trends affecting reimbursement and recommend process improvements to increase collections and reduce denials.
• Oversee escalated payer and patient account issues professionally and effectively.
• Ensure accurate documentation of collection activities, account notes, and follow‑up actions within practice management and billing systems.
• Support month‑end and year‑end revenue cycle activities as needed.
• Maintain confidentiality and security of patient, financial, and organizational information always.

• Associate’s degree required; three (3) years of relevant revenue cycle experience may be substituted for educational requirements.
• Minimum of three (3) years of healthcare revenue cycle collections experience required.
  · Previous experience leading, mentoring, or training staff preferred.
• Strong knowledge of medical billing, collections, accounts receivable management, payer reimbursement methodologies, and denial management.
• Experience working with commercial, government, and managed care payers.
• Strong analytical, problem‑solving, and organizational skills.
• Advanced proficiency in revenue cycle systems, practice management systems, and Microsoft Office applications.
• Ability to prioritize multiple responsibilities while meeting deadlines in a fast paced/demanding environment.
• Excellent written and verbal communication skills.
• Demonstrate professionalism, accountability, and sound decision‑making.
• Consistently embody and promote BI’s core values in all interactions.

• Take ownership of team performance and proactively address productivity gaps, workflow bottlenecks, and training opportunities.
• Maintain a visible,…