Senior Associate, Global Operations

Company description

Hi there-at Razorfish, we're leaders in what's next. Since the dawn of the internet, we've helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.

Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what’s coming, but to help our clients actively shape the future. No matter the trend or cultural moment, delivering real business impact wouldn’t be possible without our people. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence.

If you’re motivated to work alongside top performers, push the boundaries of what’s possible, and help define where technology, business, and marketing are headed next-this is the place to do it. Join us at

This role at Razorfish will serve as a member of Publicis Groupe's strategic internal agency, Constellation.

Constellation serves as an internal-facing brand formed by a collective of Publicis Groupe agencies to address our client's creative, data, strategy, media, and technology requirements. Team members collaborate across agencies while functioning as sub-divisions within their respective brands to provide dedicated support for the client. By acting as a unified interface, Constellation eliminates operational silos and presents a single service entity and primary point of contact for the client.

The Senior Associate, Global Operations will play an integral role in the execution and delivery of the global billing reconciliation process for 40+ key markets. This individual will partner with global agency Finance, Accounting, and client teams in the processing of media billings, review of proof of performance evidence, maintenance of operational billing trackers, and execution of the global billing process from initiation through client submission and follow-up for assigned business divisions and campaigns.

• Work with 40+ markets to execute contractually obligated billing requirements and support assigned billing work streams.
• Develop, review, and deliver delivery confirmation and invoices through client-owned billing portals.
• Monitor global compliance, maintain operational trackers, and implement new processes as needed.

• Review monthly local market invoice submissions, billing summaries, and supporting documentation for accuracy and completeness.
• Review and reconcile 3rd party proof of performance evidence submissions against invoiced amounts.
• Coordinate with applicable markets to resolve discrepancies and secure required revisions in a timely manner.

• Create, review, and maintain client delivery confirmations, invoice submissions, and related billing records.
• Submit delivery confirmations, quotations, and invoices through client billing systems (e.g., BQMS).

• Work with global markets, Finance, Activation, and client stakeholders to address issues, resolve discrepancies, respond to routine billing inquiries, and meet client deadlines.
• Coordinate recurring billing-cycle communications, status updates, and follow-up actions across assigned business divisions and campaigns.

• BA or BS in Accounting, Finance or related field
• 1-2 years of experience working in a Finance, Accounting or Media Billing Operations capacity
• Agency experience is highly preferred
• Advanced proficiency in Microsoft Excel with some foundational knowledge in Power Query, and working with Pivot Tables, advanced formulas, VLookups, etc.
• Experience working with automated project management (workflow) computer systems

• Ability to juggle multiple projects at once in a fast paced environment
• Ability to work independently
• Consistent habit of "managing up"
• Comfort level managing complex processes/details
• Excellent organizational skills with time line sensitivities
• Possess the ability to adapt to new…