Workplace Experience Coordinator

Job Title

Workplace Experience Coordinator

The Workplace Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.

The Workplace Experience Coordinator will be responsible for a dedicated zone or building, acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness, so employees can be productive without friction or challenges. The Workplace Experience Coordinator will function as the “eyes and ears” of the workplace - proactively identifying and solving issues before they pose a challenge to an employee.

• The ideal candidate thrives in an environment where they can take direction, translate it into action, and ensure dependable, high-quality execution every day.

• Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and way finding.

• Cultivate and maintain trusted relationships with end users and cross functional colleagues.

• Act as the first line of response to user questions, troubleshoot issues, and follow up as required.

• Regularly assess space readiness, ensuring work spaces, conference rooms, and offices are properly equipped and employee ready.

• Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.

• Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.

• Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.

• Execute daily workplace tasks and administrative responsibilities with consistency and attention to detail, ensuring all activities align with the strategies and priorities defined by the client Real Estate Business Partner and C&W Workplace Experience Leadership.

• Act as an operational extension of the Workplace Experience and Real Estate teams, focusing on implementation.

• Independently manage task lists, recurring routines, and day‑to‑day responsibilities to maintain a frictionless employee environment.

• Create clear, concise content (signage, communications, tracking documents, presentations) quickly and accurately to support workplace operations and leadership requests.

• Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels

• EQ – Showcase exceptional emotional intelligence and empathy

• Organized – Detail oriented, confident, self-starter with exceptional organizational skills

• Proactive – Maintain a “can do” mentality with the ability to act with minimal information

• Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen.

• Professional – Project an approachable and professional image in personal appearance, manner, and demeanor.

• Resilient – Ability to work under pressure, while acting in a calm manner

• Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tool

• Support internal and client events with setup, communications, and A/V coordination.

• Contribute to workplace insights, communications, and stakeholder engagement initiatives.

• Deliver detail-oriented support to key stakeholders.

• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.

• Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities

• Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.

• Minimum of 2 years of related work experience in real estate services, events, travel/hospitality, retail, customer service or…