Administrative & Loaner Coordinator GOP

Position

Administrative & Loaner Coordinator

Location: Genesis of Plano, TX

Job : 7171

# of Openings: 1

The Service Administrative & Loaner Coordinator plays a key role in supporting the Service Department by combining front‑desk receptionist responsibilities with ownership of the loaner vehicle coordination process. This position requires a high level of professionalism, strong administrative skills, and prior experience in a dealership environment. The ideal candidate is organized, customer‑focused, and capable of managing multiple responsibilities in a fast‑paced setting.

• Greets all customers to create a great guest experience
• Answers and routes incoming phone calls efficiently and courteously
• Directs customers to the appropriate department or point‑of‑contact
• Supports the Service Department with administrative tasks, documentation, and coordination
• Coordinates questions and issues with the appropriate department personnel
• Assists with scheduling, customer communication, and follow‑up as needed
• Trains and expands to include loaner car coordinator responsibilities
• Actively practices customer service advocacy
• Verifies customer eligibility and ensures proper documentation is completed
• Tracks loaner vehicle availability, condition, and return status
• Coordinates with service advisors, technicians, and management regarding loaner usage
• Maintains professional appearance and demeanor at all times
• Works comfortably in a fast‑paced, customer‑facing environment

• Minimum of 2+ years of experience in a dealership setting required
• Strong organizational and communication skills
• Ability to multi‑task and prioritize in a fast‑paced environment
• Professional appearance and demeanor at all times

• Competitive pay structure
• Flexible Monday through Saturday five‑day workweek
• Optional benefits including medical, vision, dental, and Health Savings Account (HSA)
• 401(k) with company match
• Company‑paid life insurance
• Paid time off (PTO)
• Paid holidays
• Chaplain Services

In addition to background checks, Huffines performs pre‑employment and random drug testing.