Workplace Resources Associate

What part will you play?

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem‑solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special! This highly collaborative role supports all departments and branch offices and serves as a key point of contact for agents, clients, and internal stakeholders. The position plays an essential role in representing the Company and requires a professional demeanor, a positive and welcoming attitude, a polished appearance, and excellent interpersonal skills.

Reliability, punctuality, and strong organizational abilities are critical to success in this role.

• Manage front‑facing communications by answering, directing incoming calls, greeting associates, clients, and visitors, and ensuring a professional and positive experience for all interactions.
• Notify appropriate recipients of incoming faxes and communications.
• Process and distribute incoming mail; coordinate package pick‑ups and deliveries.
• Review and process new submissions accurately and efficiently.
• Support meetings by setting up and coordinating conference rooms.
• Assist vendor maintenance (e.g., maintenance, Cintas, water services) and monitor building conditions such as lighting and common areas.
• Coordinate associate moves, manage workstation nameplates, and maintain reception coverage to ensure a welcoming environment.
• Handle incoming and outgoing mail and packages, including distribution via Fed Ex, UPS, USPS, and DHL; verify addresses, create shipping labels, and research missing information using internal systems.
• Process administrative workflows: checks, premium finance, and claims documentation by preparing and routing materials for scanning and retention in accordance with company standards.
• Provide administrative support by scheduling meetings, coordinating conference room set‑ups, ordering catering, and assisting with travel arrangements; in some locations manage corporate housing logistics.
• Handle facilities‑related financials and requests, including processing invoices, responding to Service Now tickets, and proactively ordering supplies to avoid workflow disruptions.
• Manage security access and badging: track visitor badges, coordinate keycard replacements, and submit new employee access requests.
• Maintain records and file systems using tools such as Iron Mountain and OnBase, ensuring proper retention, organization, and retrieval of documents.
• Support continuous improvement by recommending process enhancements, maintaining familiarity with office equipment, and cross‑training to provide team coverage as needed.

• High school diploma or equivalent required; some college preferred.
• Minimum of 2 years of customer‑service experience.
• Proven record of reliability, including strong attendance and job stability.
• Proficiency in computer applications, strong written communication, and multitasking skills.
• Ability to thrive in a high‑volume, fast‑paced environment.
• Self‑motivated with the ability to work independently with minimal supervision.
• Positive, professional demeanor with a strong commitment to delivering excellent customer service.
• US work authorization required. Markel does not provide visa sponsorship for this position.

• Competitive benefit programs: health, dental, vision insurance plans; optional life, disability, and AD&D insurance.
• 401(k) with employer match contributions.
• Employee Stock Purchase Plan.
• PTO, corporate holidays, and floating holidays.
• Parental leave.

Markel is an equal‑opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic, including race, color, sex, religion, creed, national origin, ancestry, age, disability, sexual orientation, gender identity, genetic information, pregnancy, marital status, veteran status, medical condition, citizenship status, or any other classification protected by applicable law.

Markel Group (NYSE–MKL) is a Fortune
500 company with over 60 offices in 20+ countries, serving as a holding company for insurance, reinsurance, specialist advisory, and investment operations worldwide.