Front Desk Agent

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at The Clara Hotel, formerly NYLO Plano. The ideal candidate will be the first point of contact for our guests and will play a crucial role in providing exceptional customer service. This position requires strong organizational skills, proficiency in office management, and the ability to handle multiple tasks efficiently.

As a Front Desk Agent, you will ensure that all guests receive a warm welcome and have their needs met promptly.

Duties

• Greet and assist guests upon arrival, providing information about the facility and services offered.
• Manage phone systems to handle incoming calls, inquiries, and reservations effectively.
• Perform clerical duties including filing, data entry, and maintaining accurate records.
• Utilize Google Workspace for calendar management and scheduling appointments.
• Handle customer support inquiries with professionalism and courtesy, resolving issues as they arise.
• Maintain an organized front desk area to ensure a welcoming environment for guests.
• Collaborate with other departments to ensure seamless guest experiences.
• Assist with administrative tasks as needed to support overall operations.

Skills

• Strong organizational skills with attention to detail.
• Proficiency in using phone systems and office equipment.
• Familiarity with Google Workspace applications for efficient task management.
• Bilingual abilities are a plus, enhancing communication with diverse guests.
• Experience in calendar management to coordinate schedules effectively.
• Previous front desk or customer service experience is preferred.
• Excellent typing skills for data entry and documentation purposes.
• Strong clerical skills to support administrative functions within the office.

Join our team as a Front Desk Agent where your contributions will make a significant impact on our guest experience!

Job Type: Full-time

Pay: $16.00-$18.00 per hour based on experience

Expected hours: 40 per week

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such position and employment status.

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Overnight shift

Experience:

Customer service: 1 year

Hilton Front Desk: 1-2 years (Required)