Front Desk Receptionist

Job Description

Front Desk Receptionist (Full-Time)

Plano, Texas

Stratton Amenities is a hospitality company providing professional front desk and receptionist services to upscale residential communities. We focus on delivering a welcoming, organized, and service-oriented front desk experience that supports residents, guests, and property management teams.

We are seeking a reliable, polished, and customer-focused Front Desk Receptionist to support a luxury residential community in Plano. This full-time role is ideal for someone who enjoys being the first point of contact, takes pride in organization and presentation, and understands the importance of professionalism in a front-facing environment.

This position requires the ability to work weekends and holidays.

• Competitive hourly pay
• Full-time, stable schedule
• Professional and supportive work environment
• Opportunity to gain experience in residential hospitality

• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Professional demeanor and appearance
• High attention to detail and accuracy
• Ability to remain calm and courteous under pressure
• Strong sense of reliability and accountability
• Ability to handle multiple tasks efficiently
• Basic computer skills and comfort using scheduling or logging systems
• Ability to maintain confidentiality and discretion
• Must be able to work weekends and holidays

• Greet residents and guests in a courteous and professional manner
• Serve as the primary point of contact at the front desk
• Answer and direct phone calls with proper etiquette
• Manage visitor access and maintain accurate logs
• Accept, log, and distribute resident packages and deliveries
• Provide general information and assist with basic requests
• Monitor lobby activity and notify management of any concerns
• Maintain a clean, organized, and professional front desk area
• Communicate effectively with property staff and management

• Previous experience in a receptionist, front desk, or customer service role preferred
• Experience in residential, office, hotel, or hospitality environments is a plus

Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and are committed to maintaining a respectful and professional workplace.