Patient Services Representative

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician‑led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission:
to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live
. With physician‑led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

• A remote‑first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

• Medical, dental, and vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year
• Ten company‑paid holidays per year

Southwest Pulmonary Associates, with locations in Dallas and Plano, Texas, has been a trusted part of the community for over 30 years. Our experienced team is dedicated to providing continuity of care in both inpatient and outpatient settings, ensuring that patients receive expert support every step of the way.

The Patient Service Representative plays a pivotal role in our practice, directly influencing patient satisfaction and the clinic’s overall success. As the first and last point of contact for patients, the representative maintains the highest standards of professionalism and service excellence.

Full‑Time, 100% In office:
Mon‑Fri, 8:00 am–4:30 pm/5:00 pm, Plano, TX 75093.

• Answering and triaging incoming calls
• Scheduling patient appointments
• Taking messages and routing to appropriate physician
• Ensuring patient messages are addressed by the end of each day
• Paging calls to physicians when necessary
• Preparing patient charts for upcoming appointments
• Confirming appointments with patients a week in advance
• Assisting anyone who approaches the front desk – patients, vendors, etc.
• Verifying insurance and obtaining referrals if needed
• Checking patients in/out
• Printing demographic update sheet for all scheduled patients
• Verifying patient information is accurate and up to date
• Collecting co‑payments and outstanding balances at point of visit
• Forwarding pre‑certification requests to Medical Assistant
• Entering data for Daily Batch
• Printing and working no‑show and cancellations list weekly
• Initiating correspondence to outside physicians regarding no‑shows and cancellations
• Overseeing coordination of daily tasks
• Serving as point of contact for patient escalations
• Scheduling luncheons with Durable Medical Equipment (DME) representatives
• Sorting and distributing faxes and mail as needed
• Scanning and indexing new and existing patient records as designated
• Other duties as assigned

• Work Ethic – Dedication to getting the job done well and on time, a can‑do attitude
• Relationship Building and Maintenance – The ability to create and nourish healthy, strong relationships, as the face of Sound
• Teamwork – Demonstrates the ability to pull people together into highly effective teams and work in a highly matrixed organization
• Critical Thinking – Demonstrates the ability to be proactive, anticipate needs, and make good decisions with incomplete information
• Adaptability – Demonstrates flexibility and a willingness to change as circumstances evolve and be coachable
• Resourcefulness – Proactive willingness to utilize available information and tools to figure things out, not afraid to ask questions when necessary
• Commitment – Demonstrates dedication to the job, project, organization, customers, and co‑workers
• Strategic Thinking – Demonstrates the ability to look at the big picture and proactively develop a plan of action
• Being Self‑Motivated – Proactively jumps in to start a task or project with limited direction; asks to take on more…