Front Desk Receptionist; Plano Branch

Position: Front Desk Receptionist (Plano Branch)
PRIMARY FUNCTION:

Provide administrative support, answer telephones and monitor club members arrival & departure from club facility. Act as first point of contact for club members’ positive experience at the Boys & Girls Club by greeting them in a warm, friendly, and welcoming manner. Assist in club member invoicing and uploading of relevant data to support club grant reporting needs. Prepare correspondence and reports, maintains schedule and calendar, maintains electronic and hard copy files.

KEY ROLES (Essential

Job Responsibilities ):1. Performs regular secretarial duties, preparing correspondence and reports as requested by supervisor and composes draft letters following established formats. Proofreads all materials for accuracy prior to supervisory review and signature.
2. Maintains master schedule of Club activities and events, collecting and disseminating information to Club staff, volunteers, members and families as instructed.
3. Answers telephones, providing general information, referring callers to other staff or taking messages as necessary.
4. Maintains electronic and hard copy filing systems, making sure they are accurate and timely and facilitate easy retrieval of information.
5. Monitor office supply inventory and order supplies as necessary.
6. May be responsible for managing inventory of office equipment and service contracts, performing routine maintenance activities and contacting service representatives as needed.
7. Will serve as Club receptionist, greeting all members and visitors and maintaining attendance and visitor logs.
8. May monitor and log staff attendance and transmit attendance data to payroll.
9. Maintains cleanliness and order of lobby area at all times.
10. Maintain bathrooms by replacing toilet paper and soap as needed. Sweep and mop floors, keep trash cans emptied and mirrors clean.

RELATIONSHIPS:

Internal:
Maintains close, daily contact with Club staff (professional and volunteer) and supervisor to receive/provide information, discuss issues, explain guidelines/ instructions; instruct; and advise/counsel.

External:
Maintains contact with members, families and the general public to give and obtain information, either in response to inquiries or as instructed by supervisor.

SKILLS/KNOWLEDGE

REQUIRED:

High school diploma or equivalent

One year of office clerical experience preferred

Training in secretarial skills and use of common office equipment

Typing/keyboarding skills of at least 50 wpmGood written and verbal communication skills

Good organization and attention to detail

Strong customer relations skills

Able to maintain strict confidentiality

Maintain a clean, well-groomed appearance in accordance to organization’s dress code.

PHYSICAL REQUIREMENTS /WORK ENVIRONMENT:

Please evaluate and describe any physical skills, abilities or working conditions that are required to perform the essential duties of this position, as required by the Americans with Disabilities Act.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
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