MBR Client Support

Join Injury Management Organization, Inc. as a Full-Time M  Client Support Specialist in Plano, TX, where your friendly communication skills will shine. In this dynamic hybrid role, you will engage with clients with incoming calls, Web emails and fax inquiries tackling challenges in the workers' compensation landscape. We seek a diligent and dependable problem solver who is not only computer savvy but also dedicated to making a positive impact on our clients' experience, with highly proficient data entry skills, computer literacy and 10-key by touch.

With a competitive pay rate of $40,000/year
, this position offers a unique opportunity to grow within a forward-thinking and empathetic team that values client support and teamwork. Embrace the chance to develop your career in a flexible environment while being part of a supportive culture focused on innovation and excellence. You will be provided great benefits such as:

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Health Savings Account
• Competitive Salary
• Paid Time Off
• 10 Paid Holidays
• Hybrid Schedule

IMO is a trusted managed care partner for both private and public enterprise with vast experience in quality case management and positive injured employee outcomes. For over three decades our goal has been to provide industry leading customer service to our industry partners and their injured employees - a goal that has allowed IMO to grow from Texas into multiple other states including Arkansas, Florida, Illinois, Colorado, Louisiana, Oklahoma, Arizona, and New Mexico.

In the role of M  Client Support Specialist at Injury Management Organization, Inc., you will be at the forefront of client communication, responding promptly to emails and voicemail messages related to medical bill review inquiries. Your exceptional communication skills will be essential as you assist in sending electronic documentation to providers upon request, ensuring that all pertinent information is accurately conveyed.

Additionally, you will maintain a detailed provider call log to track interactions, contributing to our commitment to transparency and accountability.

On occasion, you will provide clerical support to the M  department, showcasing your ability to be a dependable team player. This diverse range of responsibilities allows you to effectively engage with clients while honing your problem-solving skills in a collaborative environment.

To excel as an M  Client Support Specialist at Injury Management Organization, Inc., a unique blend of skills is essential. Exceptional oral and written communication skills are paramount, as you'll be addressing client inquiries and collaborating with healthcare providers. Proficiency in the Microsoft Suite of programs is required to efficiently manage documentation and data.

A solid understanding of medical terminology, including CPT, ICD-10, and HCPCS codes, is vital, as these will be frequently utilized in your daily tasks. Familiarity with commonly used concepts and practices in workers' compensation medical bill review will further enhance your effectiveness in this role. Additionally, being able to perform 10-key by touch will enable you to process information quickly and accurately, ensuring that you remain a dependable and computer-savvy team player focused on delivering outstanding client support amid a dynamic and engaging work environment.

Knowledge and skills required for the position are:

• Excellent oral and written communication skills
• Proficient with Microsoft Suite of programs
• Medical terminology
• CPT and ICD-10 codes
• HCPCS codes
• Commonly used concepts and practices in workers' compensation medical bill review preferred
• 10-key by touch

Once an offer has been extended and accepted, the successful applicant will be required to undergo a background and drug screen.