Dispatcher, Administrative​/Clerical

Dispatcher

The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries - including legal, financial, healthcare, and more - by providing secure, scalable, and reliable technology solutions. Our team is passionate about helping clients thrive through proactive support, strategic IT guidance, and cutting-edge infrastructure.

The Dispatcher at The 20 plays a critical role in managing service coordination, scheduling technical resources, and supporting administrative functions within a fast-paced MSP environment. This role requires strong organizational skills, attention to detail, and a commitment to quality service. The ideal candidate is proactive, reliable, and thrives in a structured, team-oriented setting.

Available

Schedule:

Mon - Fri 8:00 AM - 5:00 PM

Responsibilities Include but Not Limited To:

• Manage and maintain the dispatch calendar for technical support and project teams
• Schedule and coordinate appointments between clients, engineers, and vendors
• Monitor service tickets and ensure timely updates to move them toward resolution
• Communicate effectively with clients, vendors, and internal teams regarding scheduling, ticket status, and service expectations
• Create and maintain documentation related to dispatch procedures and workflows
• Support general administrative tasks and contribute to operational efficiency
• Assist in identifying and improving dispatch and scheduling processes
• Ensure all activities align with The 20's commitment to quality service delivery

Required

Skills & Experience:

• Prior dispatch experience in an IT environment or with a Managed Service Provider (MSP)
• Exceptional organizational skills with the ability to manage competing priorities
• Detail-oriented, with a focus on accuracy and follow-through
• Comfortable using ticketing systems and managing technician workflows
• Excellent written and verbal communication skills
• Strong sense of accountability and a proactive work ethic
• Ability to document processes clearly for team use and future reference

Preferred Skills, Competencies & Knowledge:

• Experience with PSA or RMM tools (e.g., Kaseya BMS, Connect Wise)
• Familiarity with service documentation platforms such as IT Glue
• Understanding of IT service environments and the MSP business model
• Process-oriented mindset with a desire to continuously improve operations

Qualifications:

• High school diploma or equivalent (associate's or bachelor's degree preferred)
• 1–2 years of experience in a dispatcher, coordinator, or administrative support role (MSP experience strongly preferred)
• Relevant certifications or training in IT service coordination are a plus

Benefits:

• Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
• Competitive 401(k) participation with up to 4% contribution match
• Certification reimbursement to support your continued development
• Meaningful opportunities for advancement within a growing organization
• A culture built on drive, accountability, collaboration, and excellence

Physical Requirements:

• Consistent hand and finger dexterity necessary to operate computer equipment
• Consistently required to sit, stand, walk, talk, hear, and see
• Routine use of hands to type
• Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
• Occasional need to walk around the office
• Consistent vision abilities required; close vision, depth perception, and ability to focus
• Ability to travel dependent on company needs
• Occasional need to lift and/or move up to 30 pounds

Work Environment/Conditions:

• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)