Bi-Lingual Office Receptionist

Bi-lingual Receptionist

Position Overview:

HNS Recovery is seeking a seasoned Receptionist with a solid background in office administration and exceptional client service skills. This position is ideal for someone who thrives in a fast-paced environment and is proficient in managing multiple administrative tasks simultaneously.

• Greet and welcome incoming guests with professionalism and warmth.
• Maintain a full-time presence at the front desk.
• Efficiently handle over 300 calls daily, ensuring accurate identification of clients or consumers.
• Diligently update and maintain our computer systems with all incoming information or changes and notify relevant caseworkers as necessary.
• Answer and accurately route all incoming phone calls to the appropriate departments.
• Maintain and update phone lists and spreadsheets.
• Undertake additional administrative duties as assigned by Management.
• Continuously provide professional, courteous, and exceptional client experiences.

• Experience:
  
  At least 3 years of experience in office administration and managing a front desk.
• Technical
  
  Skills:
  
  Proficiency in Microsoft Windows, Excel, Word, and Outlook.
• Communication:
  Strong written and verbal communication skills.
• Customer Service:
  Must have a background in customer service; able to engage positively with clients and team members.
• Attention to Detail:
  Must be detail-oriented with a capability to handle complex information.
• Multitasking:
  Strong ability to multitask and manage various tasks simultaneously.
• Personality:
  Cheerful disposition, reliable, and timely.
• Adaptability:
  Ability to work and adapt in a fast-paced environment, responding to changing business needs effectively.

Proficiency in English and Spanish is REQUIRED.

Monday to Friday, 8-hour shifts.

At HNS Recovery, you will join a team that values diligence, courtesy, and a positive workplace atmosphere. We recognize and reward the hard work of our employees and provide opportunities for growth and advancement in a supportive environment.

We are excited to hear from dedicated professionals ready to contribute to our mission and enhance the daily operations at HNS Recovery. Your role as a receptionist will be crucial in maintaining our reputation for